Part Time Customer Service Representative

BalsamWest FiberNET, LLC; Sylva (NC); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading company is seeking a Part-Time Customer Service Representative to enhance customer satisfaction and retention. This role involves onboarding new customers, addressing inquiries, and collaborating with internal teams. The ideal candidate will have strong communication skills and experience in customer service, with flexible work-from-home options available.

Benefits

Flexible work-from-home options

Qualifications

• 2-4 years of related experience or equivalent education.
• Strong reading, writing, and communication skills.

Responsibilities

• Proactively engage with customers via check-in emails and calls.
• Manage incoming communications and collect customer feedback.
• Coordinate with teams to prevent service disruptions.

Skills

Customer-focused

Interpersonal Skills

Problem Solving

Communication

Education

HS Diploma

Tools

Microsoft Office

Job description

Part-Time Customer Service Representative

Location: Sylva, NC or Remote

Job Type: Part-Time

Years of Experience: 2 to 5 Years Preferred

Education Level: HS Diploma

Reports To: Customer Service Manager

Pay Range: Starting at $15.00 per hour

Overview:

The Customer Success representative plays a key role in ensuring customer satisfaction, retention, and seamless onboarding. This role involves cross-functional collaboration, proactive customer engagement, and ongoing process optimization to improve the overall customer experience. Responsibilities include onboarding new customers, developing trust, following up on inquiries or issues, and recommending products to meet customer needs. The applicant should possess strong computer skills with Microsoft Office, good communication skills, and telecommunications experience is preferred. The position reports to the Customer Operations Manager.

Job Description:

1. Proactively engage with customers via check-in emails and calls to address concerns and ensure satisfaction.
2. Schedule and manage appointments, escalate issues to relevant departments, and send notifications about maintenance and outages.
3. Manage incoming communications across platforms and collect customer feedback through surveys.
4. Recommend products or services based on customer needs and manage enterprise accounts.
5. Coordinate with field and network teams to prevent service disruptions and escalate ongoing issues.
6. Oversee account creation, onboarding, and ensure accurate tagging and updates.
7. Support scheduling transitions, manage appointments, and assist in office management tasks.
8. Track customer issues, generate reports for high-risk customers, and develop retention strategies.
9. Collaborate with internal teams to assess bandwidth and recommend upgrades.
10. Monitor automation processes and act as the customer gatekeeper.
11. Maintain knowledge of industry trends and perform other duties as assigned.

Minimum Skills and Experience:

• Customer-focused with excellent interpersonal skills and problem-solving abilities.
• 2-4 years of related experience or equivalent education.
• Ability to work remotely, stay focused, and handle multiple priorities.
• Strong reading, writing, and communication skills.
• Basic computer skills and understanding of accounting and math principles.
• Self-motivated, organized, and proactive in following up with customers and colleagues.

Flexible work-from-home options are available.