Hotel Guest Service Representative Full and Part Time

North Central Group; Flagstaff (AZ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Free stays at NCG hotels

Referral bonuses

Paid volunteer hours

401(k) retirement plan

Job summary

The Tru/ Home2 Suites by Hilton Flagstaff is operated by North Central Group and seeks a Guest Service Representative for full- and part-time roles. You will handle phones, reservations, and guest check-in/out while delivering a personalized guest experience.

Weekend and holiday availability is required. Starting at $20.00/hour with potential for higher wages for experienced candidates; shifts include 7a-3p, 2p-10p, 3p-11p, and 11p-7a.

Qualifications

• Customer service experience required or preferred.
• Accurate cash handling experience is desirable.
• Strong communication and interpersonal skills.
• Attention to detail, organization and follow-up abilities.
• Positive, outgoing attitude and teamwork spirit.
• Ability to work effectively in a fast-paced setting.

Responsibilities

• Answer phones, take reservations, and assist guests at check-in and check-out.
• Provide courteous, prompt service to create a memorable guest experience.
• Use the property management system to process payments and manage guest needs.
• Anticipate and resolve guest requests and issues with care.

Skills

Customer service experience

Cash handling

Oral and written communication

Attention to detail

Team player

Fast-paced environment

Job description

Hotel Guest Service Representative Full and Part Time, Tru/ Home2 Suites by Hilton Flagstaff

Join a 2025 USA Today Top Workplace Winner!
Starting at $20.00/hour, experienced candidates may qualify for a higher wage
We have full and part-time positions available, shifts available 7a-3p, 2p-10p, 3p-11p, 11p-7a

Must be able to work weekends and holidays
Must have a minimum of 1 year of hotel front desk experience

Why You’ll Love Working Here

The Hotel Guest Service Representative Full and Part Time position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Tru/ Home2 Suites by Hilton Flagstaff.

How You’ll Make An Impact

The Hotel Guest Service Representative Full and Part Time provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.

• Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
• Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
• Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

What Success Looks Likes

• Customer service experience
• Accurate cash handling experience
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization, and follow-up abilities
• Positive attitude, outgoing, friendly
• Ability to work effectively and efficiently in a fast-paced setting

What Will You Get At NCG Hospitality?

The Tru/ Home2 Suites by Hilton Flagstaff is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Catch of the Day - earn bonuses for going above and beyond to support team and guests
• Everyone Sells - earn cash for bringing in business to our properties
• Paid Volunteer hours - Earn money for community service

Health & Wellness Benefits

• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs

Financial Support

• Same-day pay options
• Referral bonus - earn cash for bringing great team members
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.
We participate in E-Verify to confirm work authorization for all new hires.