Hotel Guest Service Representative Part Time

AZ- Courtyard Happy Valley Phoenix North; Phoenix (AZ); Presencial; USD 18.000 - 26.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Worldwide hotel discounts

Complimentary stays at NCG hotels

Referral programs

Volunteer hours

Wellness benefits

Descripción de la vacante

NCG Hospitality in Phoenix invites you to join as a Part Time Guest Services Representative. This role handles phones, reservations, and guest check-in/out, delivering courteous service to create a memorable stay.

Flexible weekend availability is required; shifts are 6am-2pm or 2pm-10pm, with 2–4 shifts weekly. The position offers growth within a Top Workplace recognized company and opportunities across our hotels.

Formación

• Customer service experience required.
• Accurate cash handling experience.
• Strong oral and written communication and interpersonal skills.
• Positive attitude, outgoing, friendly.
• Well-organized with good follow-up abilities.
• Ability to work effectively in a fast-paced setting.

Responsabilidades

• Answer the property's phones, make reservations, check guests in/out, and interact with guests professionally to create a memorable experience.
• Use the property management system to make reservations, check-in/out guests, process payments, and manage cash drawer.
• Respond promptly and empathetically to guest requests or complaints to meet and exceed expectations.
• Demonstrate upselling techniques to maximize occupancy and revenue.

Conocimientos

Customer Service

Cash Handling

Communication

Attention to Detail

Outgoing Personality

Fast-paced Work

Descripción del empleo

Guest Services Representative Part Time

Join a 2026 USA Today Top Workplace Winner!

Starting at $16/hour, experienced candidates may qualify for a higher wage

Flexible availability required on weekends

Must be able to work 2-4 shifts a week, either 6am-2pm or 2pm-10pm or a combination of both

The Guest Services Representative part time position is more than a job, it's a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we've created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Courtyard Happy Valley Phoenix North hotel.

How You'll Make An Impact

The Guest Services Representative provides courteous, prompt service to our guests by answering the property's phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience

• Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests' requests and complaints to meet and exceed guest expectations
• Quickly andempathetically responds to guest issues with resolutions that may require thinking \"outside of the box\"
• Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

To Be Successful In This Role, You'll Bring

• Customer service experience
• Accurate cash handling experience
• Strong oral and written communication and interpersonal skills Strong attention to detail, organization, and follow-up abilities
• Positive attitude, outgoing, friendly
• Ability to work effectively and efficiently in a fast-paced setting

Why You'll Love Working Here

Career Growth

• Personalized career development and advancement opportunities
• Leadership training, mentorship, and educational assistance
• Opportunities to grow across 35 hotels and our Corporate Office

Team Member Perks

• Worldwide hotel discounts and complimentary stays atNCG Hospitality-managed hotels
• Referral and incentive programs to earn additional rewards
• Paid Volunteer Hours, recognition programs, and appreciation events

Health & Wellness

• Medical, dental, and vision coverage
• Paid Time Off, Paid Sick Time, and Employee Assistance Program
• HSA/FSA options, telehealth, wellness benefits, and more

Financial Benefits

• Competitive pay with same-day pay options
• 401(k) with generous company match
• Performance bonuses for eligible positions

Ready To Grow With Us?

Take the next step in your career with NCG Hospitality! Explore our current opportunities and discover what makes our team a great place to grow.