Evening Hotel Guest Service Representative

NCG Hospitality; Madison (WI); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Worldwide hotel discounts and free-sta

Catch of the Day – bonuses for going以上

Everyone Sells – cash for bringing inビ

Paid Volunteer hours

Job summary

NCG Hospitality's Hampton Inn & Suites Madison West is recruiting a Hotel Guest Service Representative. You will greet guests, answer phones, make reservations, check-in/out, and assist with requests to create a memorable stay.

We seek friendly, detail-oriented team players who can deliver exceptional service in a fast-paced environment. Starting wage is $16.00-$18.00/hour with potential for higher for experienced candidates and eligibility for benefits as part of our award-winning team.

Qualifications

• Customer service experience is required.
• Accurate cash handling experience is preferred.
• Strong oral and written communication and interpersonal skills are essential.
• Strong attention to detail, organization, and follow-up abilities are important.

Responsibilities

• Use the property management system to make reservations, check-in and checkout guests, process payments, and manage cash drawer.
• Provide the highest level of service by anticipating, listening, and responding promptly to guests’ requests and complaints.
• Respond to guest issues quickly and empathetically with practical resolutions.
• Demonstrate sales techniques to maximize occupancy and revenue for the property.

Skills

Customer service

Cash handling

Communication

Attention to detail

Positive attitude

Fast-paced environment

Job description

Join a 2025 USA Today Top Workplace Winner!

Starting at $16.00-$18.00/hour, experienced candidates may qualify for a higher wage.

Flexible availability required on Monday to Friday, Weekends, and Holidays. Open to Morning and Evening shifts.

Hotel Guest Service Representative, Hampton Inn & Suites Madison West

Why You’ll Love Working Here

The Hotel Guest Service Representative position is more than a job; it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We’ll invest in you, providing tools, resources, and mentorship to help you succeed while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created, attributing to our award‑winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Hampton Inn & Suites Madison West.

How You’ll Make An Impact

The Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.

• Uses property management system to make reservations, check‑in and checkout guests, process payments, maintain cash drawer and operate office equipment
• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
• Quickly and empathetically responds to guest issues with resolutions that may require thinking “outside of the box”
• Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

What Success Looks Like

• Customer service experience
• Accurate cash handling experience
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization, and follow‑up abilities
• Positive attitude, outgoing, friendly
• Ability to work effectively and efficiently in a fast‑paced setting

What Will You Get At NCG Hospitality?

The Hampton Inn & Suites Madison West is proudly managed by NCG Hospitality, an award‑winning, family‑owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality‑managed hotels
• Catch of the Day – earn bonuses for going above and beyond to support team and guests
• Everyone Sells – earn cash for bringing in business to our properties
• Paid Volunteer hours – earn money for community service

Health & Wellness Benefits

• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs

Financial Support

• Same‑day pay options
• Referral bonus – earn cash for bringing great team members
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.