Evening Hotel Guest Service Representative Part Time

NCG Hospitality; Madison (WI); On-site; USD 16,000 - 22,000; Part time

Benefits offered by this job

Worldwide hotel discounts

Bonuses for exceptional service

Referral bonuses

Paid volunteer hours

Job summary

NCG Hospitality is seeking an Evening Hotel Guest Service Representative for the DoubleTree by Hilton Madison East. In this role, you will provide courteous service to guests, manage reservations, and ensure a memorable experience. Embracing core values of growth and responsibility, you will contribute to a welcoming environment while enhancing your personal development through tailored career paths.

Enjoy benefits like hotel discounts, paid volunteer hours, and medical plans while working in a supportive team atmosphere.

Qualifications

• Customer service experience is essential.
• Strong oral and written communication skills are required.
• Must be organized with attention to detail.
• Positive attitude and outgoing personality are crucial.
• Ability to efficiently work in a fast-paced environment.

Responsibilities

• Provide prompt service by handling property phones and reservations.
• Check guests in/out and create a memorable experience.
• Anticipate and respond to guest requests and complaints.
• Use sales techniques to maximize occupancy and revenue.

Skills

Customer service experience

Strong communication skills

Attention to detail

Positive attitude

Ability to work in fast-paced setting

Job description

Evening Hotel Guest Service Representative, DoubleTree by Hilton Madison East

Join a 2025 USA Today Top Workplace Winner!

Starting at $16.00/hour, experienced candidates may qualify for a higher wage.

Flexible availability required on Friday, Saturday, and Sunday.

Open to Evening shifts from 3 pm - 11 pm.

Why You’ll Love Working Here

The Evening Hotel Guest Service Representative position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility. We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the DoubleTree by Hilton Madison East.

How You’ll Make An Impact

The Evening Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out, and interacting with guests in a friendly and professional manner to create a memorable personalized experience.

• Uses property management system to make reservations, check‑in and checkout guests, process payments, and operate office equipment.
• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations.
• Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box".
• Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue.

What Success Looks Likes

• Customer service experience.
• Strong oral and written communication and interpersonal skills.
• Strong attention to detail, organization, and follow‑up abilities.
• Positive attitude, outgoing, friendly.
• Ability to work effectively and efficiently in a fast‑paced setting.

Career Development

• Personalized career pathing and skill development.
• Leadership and mentorship programs.
• Educational and certification reimbursement.

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels.
• Catch of the Day – earn bonuses for going above and beyond to support team and guests.
• Everyone Sells – earn cash for bringing in business to our properties.
• Paid Volunteer hours – Earn money for community service.

Health & Wellness Benefits

• Medical, dental, and vision plans.
• Paid sick time and Paid Time Off.
• Virtual telehealth access and employee assistance resources.
• Monthly health and fitness reimbursement programs.

Financial Support

• Same‑day pay options.
• Referral bonus – earn cash for bringing great team members.
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%.

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.