Evening Hotel Guest Service Representative Part Time

Madison East DoubleTree by Hilton; Madison (WI); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Worldwide hotel discounts

Free stays at NCG Hospitality hotels

Bonuses for going above and beyond

401(k) retirement plan with employer匹配

Job summary

Madison East DoubleTree by Hilton is seeking an Evening Hotel Guest Service Representative for a part-time role in Madison, WI. The job includes answering phones, making reservations, checking guests in/out, and providing friendly, personalized service to guests in a professional manner.

Starting wage is $16.00/hour with potential increases for experienced candidates. Flexible availability on Fridays, Saturdays, and Sundays is required to support a busy, guest-focused environment.

Qualifications

• Customer service experience is preferred.
• Strong oral and written communication skills.
• Attention to detail and follow-up abilities.
• Positive, outgoing and friendly demeanor.

Responsibilities

• Answer phones, make reservations, and check guests in/out.
• Interact with guests in a courteous, professional manner.
• Provide memorable, personalized service to guests.
• Utilize property management system for reservations and payments.
• Address guest requests and concerns promptly and effectively.

Skills

Customer service

Communication

Attention to detail

Positive attitude

Job description

Evening Hotel Guest Service Representative Part Time, DoubleTree by Hilton Madison East

Join a 2025 USA Today Top Workplace Winner! Starting at $16.00/hour, experienced candidates may qualify for a higher wage Flexible availability required on Friday, Saturday, and Sunday

Open to Evening shifts from 3 pm - 11 pm

Why You’ll Love Working Here

The Evening Hotel Guest Service Representative Part Time position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the DoubleTree by Hilton Madison East.

How You’ll Make An Impact

The Evening Hotel Guest Service Representative Part Time provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.

• Uses property management system to make reservations, check-in and checkout guests, process payments, and operate office equipment


• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations


• Quickly and empathetically responds to guest issues with resolutions that may require thinking \"outside of the box\"


• Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

What Success Looks Likes

• Customer service experience


• Strong oral and written communication and interpersonal skills


• Strong attention to detail, organization, and follow-up abilities


• Positive attitude, outgoing, friendly


• Ability to work effectively and efficiently in a fast-paced setting

What Will You Get At NCG Hospitality? The DoubleTree by Hilton Madison East is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

• Personalized career pathing and skill development


• Leadership and mentorship programs


• Educational and certification reimbursement

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels


• Catch of the Day – earn bonuses for going above and beyond to support team and guests


• Everyone Sells – earn cash for bringing in business to our properties


• Paid Volunteer hours – Earn money for community service

Health & Wellness Benefits

• Medical, dental, and vision plans


• Paid sick time and Paid Time Off


• Virtual telehealth access and employee assistance resources


• Monthly health and fitness reimbursement programs

Financial Support

• Same-day pay options


• Referral bonus – earn cash for bringing great team members


• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.