Front Desk Agent

Buffalo Lodging Associates, LLC; Village of Williamsville (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

401(k) plan

Paid vacation and sick time

Paid holidays

Tuition reimbursement

Flexible Spending Account

Company paid life insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts

Job summary

Buffalo Lodging Associates, owner of the Hampton Inn Buffalo-Williamsville, seeks a Front Desk Agent to deliver warm, efficient service at the Williamsville property. This role covers greeting guests, assisting with check-in/out, and providing information about local amenities.

Responsibilities include greeting guests, handling reservations, cash handling, and assisting guests with requests. Shifts include 7:00–15:00 and 15:00–23:00 with weekend availability required; hourly pay ranges from $17

Qualifications

• Greet guests and assist with check-in/out using the Property Management System.
• Respond to guest requests promptly with relevant hotel information.
• Provide excellent customer service and engage with guests to ensure a positive stay.

Responsibilities

• Greeting guests and completing check-in/check-out procedures in the PMS.
• Handling cash, credit card information and related transactions.
• Taking reservations and updating/cancelling bookings in the system.
• Responding to guest requests and providing information on hotel services and amenities.

Skills

Team Player

Enthusiastic

Detail Oriented

Education

High School or better

Job description

Description

Hampton Inn by Hilton/ Buffalo-Williamsville, 5455 Main Street, Williamsville, NY 14221
We are looking for a Front Desk Agent to join our Team! Our Hampton Inn Buffalo/Williamsville is located in the historic village of Williamsville, down the street from Britesmith Brewing, and a variety of shops and restaurants. Buffalo Airport and Amherst, NY are three miles away, and Downtown Buffalo is a 15-minute drive. We boast 80 beautifully appointed guest rooms and we serve daily complimentary breakfast to all our guests. A great place to stay, a great place to work. The Hampton Inn by Hilton in Williamsville is one of the 50 hotel properties owned and managed by the award‑winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check‑in/ check‑out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed

Pay range: $17.00- $18.00

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Behaviors

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.