Hotel Guest Service Manager

North Central Group; Hyde Park Township (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading hospitality management company as a Hotel Guest Service Manager, where you'll oversee operations and guest satisfaction at the Hampton Inn & Suites Phoenix Downtown. This role offers a supportive work culture, professional development, and competitive benefits, including a sign-on bonus. Be part of a team that values growth, fun, trust, and responsibility.

Benefits

Paid Sick Time

Flexible schedules

Health, Dental, and Vision plans

401(k) retirement plan with employer match

Paid time off

Team Member Travel Perks

Qualifications

• Two or more years of supervisory experience.
• Two or more years of property operations experience.

Responsibilities

• Oversees property operations and guest satisfaction.
• Provides exceptional guest service and maintains service scores.
• Assists with financial functions and budget development.

Skills

Customer service

Problem-solving

Communication

Organizational skills

Job description

Join our team, a 2025 USA Today Top Workplace Winner!

Now hiring a Hotel Guest Service Manager at the Hampton Inn & Suites Phoenix Downtown.

***This position comes with a $500 SIGN ON BONUS!!***

Why You’ll Love Working with Us

The Hampton Inn & Suites Phoenix Downtown is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success. We invest in your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.

Achievements for NCG Hospitality include:

• USA Today Top Workplace Winner 2025
• WI State Journal Top Workplace 2025
• Madison Magazine Best Places to Work 2025
• AZ Central Top Workplace 2024
• Cultural Excellence Award 2024

Our success stems from our Team Members who are committed to delivering extraordinary experiences while upholding our Core Values: Growth, Fun, Trust, and Responsibility. We offer benefits, incentives, and more:

Professional Development

• Dedicated training and development with growth opportunities
• Educational and professional certification assistance

Team Member Travel Perks

• Worldwide hotel stays starting at forty-nine dollars per night (rate based on availability and property brand)
• Free night stays at NCG Hospitality hotels

Core Benefits

• Paid Sick Time
• Paid time off and anniversary day off with pay
• Paid volunteer hours → Earn money for community service!
• Flexible schedules

Health and Wellness

• Health, Dental, and Vision plans
• Virtual telehealth services
• Team Member Assistance Program with mental health resources
• TeleDoc confidential counseling
• Health and fitness monthly reimbursement

Financial Benefits

• 401(k) retirement plan with employer match
• Same day pay
• Catch Of The Day Program → Earn money for helping team members and guests!
• Everyone Sells → Earn money for bringing in business!
• Referral program for team members

Impact on Your Team

The Guest Service Manager oversees property operations and guest satisfaction, maintaining high standards of service and product quality.

• Provides exceptional guest service
• Maintains excellent service scores
• Assists with financial functions and budget development
• Investigates complaints and conducts inspections

Success in this Role

• Two or more years of supervisory experience
• Two or more years of property operations experience
• Strong interpersonal and communication skills
• Organizational skills and attention to detail
• Customer service, problem-solving, and complaint resolution skills

About NCG Hospitality

We are a family-owned business with over 45 years in hospitality, owning over 30 properties including Hilton and Marriott hotels, restaurants, and a conference center. Our core values are Growth, Fun, Trust, and Responsibility.

Join us and be part of our exciting journey! Visit ncgcareers.com to apply. NCG Hospitality is an Equal Opportunity Employer.