Hotel Guest Service Agent — Elevate the Front Desk Experience

HHM Hospitality; Hummelstown (Dauphin County); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Commuter Benefits

Employee Assistance

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Guest Service Agent to warmly greet guests, check them in, and assist with their needs at the front desk. You will register guests, assign rooms, and manage payments while maintaining brand and safety standards.

You will respond promptly to guest requests, resolve issues, and support in break areas during peak times. This role requires standing for long periods and a commitment to service excellence at HHM Hotels.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.

Skills

Customer service

PMS knowledge

Education

High School diploma

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent to warmly greet guests, check them in, and assist with their needs at the front desk. You will register guests, assign rooms, and manage payments while maintaining brand and safety standards.

You will respond promptly to guest requests, resolve issues, and support in break areas during peak times. This role requires standing for long periods and a commitment to service excellence at HHM Hotels.