Hotel Guest Experience Operations Supervisor

Hyatt Hotels Corporation; Chicago (IL); On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

Hotel and travel discounts

Professional development and promotion

Job summary

Hyatt Hotels Corporation seeks an Operations Supervisor for Hyatt House Chicago / Hyatt Place Chicago – Medical University District. You will oversee Front Office, Housekeeping and Food & Beverage daily operations to deliver exceptional guest experiences.

The role emphasizes coaching, brand-standard compliance, and cross-department coordination with flexible scheduling including nights and weekends.

Qualifications

• Associate or bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
• 1–3 years of Supervisory experience in hotel operations or a hospitality environment (Front Office, Housekeeping or Rooms Operations preferred)
• Knowledge of Hyatt brand standards and hotel property management systems (preferred)
• Strong leadership, guest service, communication, and problem-solving skills
• Ability to work flexible schedules, including nights, weekends, and holidays

Responsibilities

• Supervise the daily operations of the Front Office, Housekeeping, and Food & Beverage departments to ensure exceptional guest service, operational efficiency, and compliance with Hyatt brand standards.
• Lead, coach, train, and motivate associates while fostering a culture of teamwork, accountability, and service excellence.
• Ensure guest rooms, public spaces, lobby areas, meeting spaces, and food and beverage outlets are clean, well-maintained, and operating in accordance with brand standards.
• Resolve guest concerns, complaints, and service recovery situations promptly and professionally to maximize guest satisfaction and loyalty.
• Conduct regular inspections of guest rooms, public areas, and food and beverage outlets, implementing corrective actions and retraining when necessary.
• Support staffing efforts by assisting with scheduling, training, performance management, and ensuring adequate coverage across operational departments.
• Monitor inventory levels for guest supplies, linens, cleaning products, market items, and food and beverage products, ensuring appropriate stock levels and cost controls.
• Ensure the accurate handling of cash, credit card transactions, guest accounts, and hotel assets while maintaining the confidentiality of guest information.
• Serve as Manager on Duty (MOD) as assigned, responding to operational issues, guest needs, safety concerns, and emergencies.
• Promote effective communication and coordination between departments to ensure seamless hotel operations and achievement of guest satisfaction goals.
• Ensure compliance with Hyatt standards and all federal, state, and local regulations related to safety, security, sanitation, food handling, and hospitality operations, while performing other duties as assigned.
• Complete other duties as assigned by Management.

Skills

Leadership

Guest service

Communication

Problem solving

Microsoft Office

Scheduling flexibility

Education

Associate or Bachelor’s degree in Hospitality Management or related field

Tools

Property management system

Microsoft Office

Job description

Hyatt Hotels Corporation seeks an Operations Supervisor for Hyatt House Chicago / Hyatt Place Chicago – Medical University District. You will oversee Front Office, Housekeeping and Food & Beverage daily operations to deliver exceptional guest experiences.

The role emphasizes coaching, brand-standard compliance, and cross-department coordination with flexible scheduling including nights and weekends.