Hotel Guest Experience Attendant

HHM Hospitality; Arlington (VA); On-site; USD 32,000 - 48,000; Full time

Job summary

HHM Hospitality is seeking a House Person to clean and maintain public hotel areas according to brand standards. You will greet guests, inspect spaces, and respond to inquiries while ensuring cleanliness and safety.

The role supports housekeeping operations, may substitute as a room attendant during peak periods, and contributes to guest satisfaction and EarthView sustainability guidelines. The schedule varies, includes holidays and weekends, and requires standing, lifting up to 25 pounds, and

Qualifications

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training preferred.

Responsibilities

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from the service landings and dispose of in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Education

High School diploma preferred

Job description

HHM Hospitality is seeking a House Person to clean and maintain public hotel areas according to brand standards. You will greet guests, inspect spaces, and respond to inquiries while ensuring cleanliness and safety.

The role supports housekeeping operations, may substitute as a room attendant during peak periods, and contributes to guest satisfaction and EarthView sustainability guidelines. The schedule varies, includes holidays and weekends, and requires standing, lifting up to 25 pounds, and