Hotel Guest Communications Specialist

InterContinental Hotels Group; Cleveland (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

InterContinental Hotels Group is seeking a guest services associate to provide information on hotel facilities, local directions, and safety procedures. The role involves answering calls, logging interactions, and coordinating with other departments to ensure guest satisfaction.

The ideal candidate speaks fluent English and has basic reading/writing skills plus at least six months of phone/switchboard experience.

Qualifications

• Basic reading and writing abilities
• Six months experience as a phone/switchboard operator
• Must speak fluent English
• Other languages preferred
• May be required to work nights, weekends, and/or holidays

Responsibilities

• Provide guests with information on hotel facilities and services, local directions, and emergency procedures.
• Answer phone calls within prescribed time frame and dispatch services per procedures.
• Log calls and follow up with guests to ensure total satisfaction.
• Communicate outstanding guest requests to management for monitoring.
• Promote teamwork and quality service through daily communications with other departments.

Skills

Phone etiquette

Communication skills

Reading & writing

Tools

Switchboard system

Job description

InterContinental Hotels Group is seeking a guest services associate to provide information on hotel facilities, local directions, and safety procedures. The role involves answering calls, logging interactions, and coordinating with other departments to ensure guest satisfaction.

The ideal candidate speaks fluent English and has basic reading/writing skills plus at least six months of phone/switchboard experience.