Hotel Group & Events Coordinator - Flexible Hours

North Central Group; Madison (WI); Hybrid; USD 24,796 - 31,684; Full time

Benefits offered by this job

Worldwide hotel discounts

Free hotel stays at NCG properties

Bonuses for going above and beyond to支

Paid volunteer hours

401(k) matching

Job summary

North Central Group’s Moxy Madison Downtown seeks a Group & Events Coordinator to manage group and meeting bookings from booking to checkout, delivering memorable experiences for guests and clients.

Ideal candidates have hotel group sales or event coordination experience, strong communication, and familiarity with Marriott systems and Delphi or similar sales tools. A two‑year degree or equivalent experience is preferred, with Monday–Friday and occasional weekends available.

Qualifications

• Two‑year degree or equivalent related work experience.
• Hotel sales experience.
• Group sales or event coordination experience.
• Marriott systems knowledge.
• Delphi or similar sales system experience.
• Strong oral and written communication and interpersonal skills.
• Strong attention to detail, organization, and follow‑up abilities.
• Excellent customer service skills, including problem‑solving and complaint resolution.
• Intermediate word processing, database, and spreadsheet skills.

Responsibilities

• Coordinate all the details that make group stays seamless.
• Plan and book meetings, social events, and small group functions.
• Work closely with clients to ensure every detail is accurate and executed flawlessly.
• Partner with our Sales, Front Office, and Operations teams to create exceptional guest experiences.
• Prepare banquet event orders, rooming lists, and group resumes.
• Keep contracts, CRM systems, and event details organized and up to date.
• Be a problem solver, relationship builder, and hospitality ambassador every day.

Skills

Hotel sales experience

Group sales or event coordination

Marriott systems knowledge

Delphi or similar sales system

Excellent communication

Detail-oriented

Education

Two-year degree or related work experience

Tools

CRM systems

Job description

North Central Group’s Moxy Madison Downtown seeks a Group & Events Coordinator to manage group and meeting bookings from booking to checkout, delivering memorable experiences for guests and clients.

Ideal candidates have hotel group sales or event coordination experience, strong communication, and familiarity with Marriott systems and Delphi or similar sales tools. A two‑year degree or equivalent experience is preferred, with Monday–Friday and occasional weekends available.