Group & Events Coordinator

North Central Group; Madison (WI); Hybrid; USD 24,796 - 31,684; Full time

Benefits offered by this job

Worldwide hotel discounts

Free hotel stays at NCG properties

Bonuses for going above and beyond to支

Paid volunteer hours

401(k) matching

Job summary

North Central Group’s Moxy Madison Downtown seeks a Group & Events Coordinator to manage group and meeting bookings from booking to checkout, delivering memorable experiences for guests and clients.

Ideal candidates have hotel group sales or event coordination experience, strong communication, and familiarity with Marriott systems and Delphi or similar sales tools. A two‑year degree or equivalent experience is preferred, with Monday–Friday and occasional weekends available.

Qualifications

• Two‑year degree or equivalent related work experience.
• Hotel sales experience.
• Group sales or event coordination experience.
• Marriott systems knowledge.
• Delphi or similar sales system experience.
• Strong oral and written communication and interpersonal skills.
• Strong attention to detail, organization, and follow‑up abilities.
• Excellent customer service skills, including problem‑solving and complaint resolution.
• Intermediate word processing, database, and spreadsheet skills.

Responsibilities

• Coordinate all the details that make group stays seamless.
• Plan and book meetings, social events, and small group functions.
• Work closely with clients to ensure every detail is accurate and executed flawlessly.
• Partner with our Sales, Front Office, and Operations teams to create exceptional guest experiences.
• Prepare banquet event orders, rooming lists, and group resumes.
• Keep contracts, CRM systems, and event details organized and up to date.
• Be a problem solver, relationship builder, and hospitality ambassador every day.

Skills

Hotel sales experience

Group sales or event coordination

Marriott systems knowledge

Delphi or similar sales system

Excellent communication

Detail-oriented

Education

Two-year degree or related work experience

Tools

CRM systems

Job description

Group & Events Coordinator, Moxy Madison Downtown

Join a 2025 USA Today Top Workplace Winner! Starting at $18.00-$23.00/hour, experienced candidates may qualify for a higher wage. Flexible availability required Monday to Friday, and occasional weekends.

Open to Morning and occasional Evening events.

HOTEL SALES/GROUP EXPERIENCE IS PREFERRED

Do you love creating unforgettable experiences? Are you a person who color‑codes your calendar, thrives on organization, and genuinely enjoys bringing people together? If you can juggle details with a smile and enjoy the excitement of a fast‑paced hotel, we want to meet you!

At Moxy Madison, we’re anything but ordinary. We believe meetings should be memorable, guests should feel like friends, and every event deserves someone behind the scenes making the magic happen.

What You’ll Do

As our Group & Events Coordinator, you’ll be the go‑to person for groups and meetings from the moment they’re booked until they check out. Apply today and help us make every meeting unforgettable!

Why You’ll Love Working Here

The Group & Events Coordinator position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We’ll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award‑winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of Moxy Madison Downtown.

How Do I Make an Impact on My Team?

Our Group & Events Coordinator creates and maintains lasting relationships with guests, serving as the primary contact for all hotel group contracts. They provide exceptional service by preparing and following up with groups to ensure their stay is nothing short of memorable.

Responsibilities

• Coordinate all the details that make group stays seamless.
• Plan and book meetings, social events, and small group functions.
• Work closely with clients to ensure every detail is accurate and executed flawlessly.
• Partner with our Sales, Front Office, and Operations teams to create exceptional guest experiences.
• Prepare banquet event orders, rooming lists, and group resumes.
• Keep contracts, CRM systems, and event details organized and up to date.
• Be a problem solver, relationship builder, and hospitality ambassador every day.

What Does Success Look Like in This Role?

• Hotel sales experience.
• Group sales or event coordination experience.
• Marriott systems knowledge.
• Delphi or similar sales system experience.
• A passion for hospitality and creating memorable experiences.
• Two‑year degree or equivalent related work experience.
• Motivated to maintain an excellent customer service reputation.
• Strong oral and written communication and interpersonal skills.
• Strong attention to detail, organization, and follow‑up abilities.
• Excellent customer service skills, including problem‑solving and complaint resolution.
• Intermediate word processing, database, and spreadsheet skills.

What Will You Get at NCG Hospitality?

The Moxy Madison Downtown is proudly managed by NCG Hospitality, an award‑winning, family‑owned third‑generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

• Personalized career pathing and skill development.
• Leadership and mentorship programs.
• Educational and certification reimbursement.

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels.
• Catch of the Day – earn bonuses for going above and beyond to support team and guests.
• Everyone Sells – earn cash for bringing in business to our properties.
• Paid Volunteer hours – earn money for community service.

Health & Wellness Benefits

• Medical, dental, and vision plans.
• Paid sick time and Paid Time Off.
• Virtual telehealth access and employee assistance resources.
• Monthly health and fitness reimbursement programs.

Financial Support

• Same‑day pay options.
• Referral bonus – earn cash for bringing great team members.
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%.

Ready to Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.