Hotel GM - Luxury Brand & Guest Experience Leader

Hard Rock Hotel and Casino; New York (NY); On-site; USD 313,000 - 500,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Hotel New York is seeking a General Manager/Managing Director to lead all property operations, align brand standards, and drive financial results. The role partners with executive leadership to develop strategic plans and foster a culture of exceptional service for guests and staff.

The GM will oversee budgeting, revenue strategies, staff development, and union relations while ensuring compliance with Hard Rock standards and local regulations.

Qualifications

• 10+ years' experience in hospitality management, including 5 years at the hotel executive management level and 3 years as a General Manager, preferably with an international brand.
• Degree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
• Working knowledge of local hospitality industry and culture; work experience in country preferred.
• Knowledge of the Union Agreement in New York and experience of working with the Unions.
• Experience in property openings, preferably both new build and conversion.

Responsibilities

• Lead, direct, and manage all property operations. Maintain regular presence throughout the property.
• Create performance expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables.
• Communicate with leaders regarding issues, risk, and liability concerns, or other important business matters.
• Create property annual operating budget, capital plan, and cash flow.
• Prepare plans and strategies to ensure the maximization of property performance.
• Create and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand.
• Promote a positive work environment and ensure compliance with employment processes.
• Maintain relationships with key clients, owners, and investors.
• Spearhead annual philanthropic initiatives.

Skills

Leadership

Project management

Communication

Public speaking

Numerical skills

USALI knowledge

MS Office

Hotel platforms

Customer service

English fluency

Education

Hospitality degree

Education equivalent

Tools

MICROS Opera

Sabre/SYNXIS

Delphi

SUN

Job description

Hard Rock Hotel New York is seeking a General Manager/Managing Director to lead all property operations, align brand standards, and drive financial results. The role partners with executive leadership to develop strategic plans and foster a culture of exceptional service for guests and staff.

The GM will oversee budgeting, revenue strategies, staff development, and union relations while ensuring compliance with Hard Rock standards and local regulations.