General Manager, Property

124 Hard Rock Hotel NYC LLC; New York (NY); On-site; USD 313,000 - 500,000; Full time

Benefits offered by this job

Benefits package

Job summary

The Seminole Hard Rock Hotel New York seeks a General Manager/Managing Director to lead operations, financial results, brand execution, and overall administration. You will partner with executives and support centers to develop and implement strategic plans, fostering an exceptional climate of service for employees, guests, and owners.

With 10+ years in hospitality management including GM experience, you will harmonize brand standards with local culture, manage budgets, drive revenue, and

Qualifications

• 10+ years in hospitality management, including GM experience.
• Degree in Hospitality Management or equivalent.
• Experience with New York unions preferred.
• International brand experience is a plus.

Responsibilities

• Lead, direct, and manage all property operations.
• Create property annual operating budget, capital plan, and cash flow.
• Develop and implement strategies to retain staff and attract talent.
• Ensure brand standards and service quality align with Hard Rock.
• Monitor sales, revenues, and expenses and adjust forecasts.

Skills

Leadership

Strategic planning

Financial acumen

People development

Guest service

Communication

English fluency

Negotiation

Operations management

Education

Bachelor’s degree in Hospitality Management

Tools

Microsoft Office

MICROS Opera

Sabre/SYNXIS

Delphi

SUN hotel tech

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The General Manager/Managing Director for the Hard Rock Hotel New York is responsible for the financial results, brand execution, overall administration and direction of the property. He/she partners with local executives, the Vice President of Operations and Hard Rock International Support Center to develop and execute strategic plans. The General Manager must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved. This person must create an exceptional climate of professional and personable service that ensures the engagement of employees, guests, and owners.

Responsibilities

• Lead, direct, and manage all property operations.
• Maintain regular presence throughout the property.
• Create performance expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables.
• Communicate with leaders regarding issues, risk, and liability concerns, or other important business matters.
• Create property annual operating budget, capital plan, and cash flow.
• Prepare plans and strategies to ensure the maximization of property performance.
• Create and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand.
• Communicate the role that each employee has in their achievement and ensure accountability.
• Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation.
• Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Monitor competitive set activities and adjust execution as needed.
• Protect and enhance the value of property assets through appropriate programs and maintenance.
• Evaluate condition of equipment and property and conduct analysis for capital expenditure needs.
• Oversee operational efficiency, standards compliance, and service and financial measurements.
• Identify gaps and implement measures to correct deficiencies.
• Attract and select the best talent available from inside or outside the organization.
• Develop and implement strategies to retain staff.
• Be conversant with the Union Agreement in New York and work closely with the Union to ensure a collaborative relationship exists.
• Train, coach, and counsel executive team, managers and supervisors, and employees to achieve their career goals and maximize their potential.
• Monitor and evaluate staff performance and deliver recognition and rewards.
• Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
• Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
• Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
• Monitor quality assurance program scores and guest feedback.
• Take corrective action when necessary.
• Maintain presence in property during peak business periods.
• Ensure all property policies and procedures are fully implemented in all departments, including health and safety guidelines.
• Maintain relationships with key clients, owners, and investors.
• Maintain communication with Hard Rock corporate staff.
• Develop positive relationships within the business and social community.
• Spearhead annual philanthropic initiatives.
• Promote the organization in and out of industry and at relevant trade associations.
• Present a professional image to employees, guests, clients, owners, and investors.
• Perform duties in accordance with and ensure compliance with property management agreement and other requirements and regulations.
• Operate ethically to protect the Hard Rock brand.
• Ensure brand and business initiatives are implemented.
• Maintain confidentiality of guest, employee, and company information.

Qualifications

• 10+ years’ experience in hospitality management, including 5 years at the hotel executive management level and 3 years as a General Manager, preferably with an international brand.
• Degree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
• Working knowledge of local hospitality industry and culture; work experience in country preferred.
• Knowledge of the Union Agreement in New York and experience of working with the Unions.
• Experience in property openings, preferably both new build and conversion.

SKILLS

• High energy with effective and influential people skills.
• Positive attitude and the desire to motivate others.
• Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, owners, investors, and employees of the organization.
• Ability to perform complex quantitative calculations or reasoning.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Understanding of the Uniform System of Accounts for Lodging.
• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel‑specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred.

PHYSICAL DEMANDS

• Ability to move throughout the business (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally move objects (lift, push, pull, balance, carry) up to 10 pounds / 5 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to operate potentially hazardous equipment.

ADDITIONAL REQUIREMENTS

• Deep understanding of lifestyle hotels and premium dining products and services.
• Passion for music and knowledge of music trends preferred.
• Self-starter with an entrepreneurial spirit and strong organizational skills.
• Must meet legal requirements for any required licensing.
• Ability to travel occasionally.
• Ability to work evenings, weekends, and holidays, as needed.

Pay Range: $312,500 - $500,000/

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high- stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!