Restaurant Manager

Hard Rock Hotel & Casino Ottawa; New York (NY); On-site; USD 83,000 - 86,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement savings

Job summary

Hard Rock Hotel New York is seeking an experienced Restaurant Manager to oversee restaurant and banquet operations in Midtown Manhattan, aligning with Hard Rock standards and guest experience.

The role requires a degree in Hospitality Management or equivalent and at least five years of experience; you will lead teams, refine service sequences, and partner with AV for client needs, while maintaining safety policies.

Qualifications

• Minimum 5 years of previous experience in hospitality management.
• Degree/diploma in Hospitality Management or equivalent.
• Excellent communication and leadership skills.
• Ability to manage F&B outlets, banquet and events.
• Strong guest service orientation.

Responsibilities

• Lead restaurant and banquet operations and ensure brand standards.
• Monitor service sequences and coordinate with AV team to meet client needs.
• Balance staffing and labor to optimize guest engagement and costs.
• Resolve guest issues and implement preventive actions.
• Maintain health and safety policies across the department.

Skills

Leadership

Guest service

Team management

Operational excellence

Education

Bachelor's degree in Hospitality Management

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments.

At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock.

THE ROLE

We are seeking an experiences Restaurant Manager to join our team. Degree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position preferred. Minimum of 5 years of previous experience desired.

This role is responsible for overseeing aspects of managing the Food & Beverage areas (restaurant outlets, banquet and event spaces, etc.) This position is the outlet leader who helps the property achieve its goals by being an advocate, change leader, and champion for inspiring achievement in the department. The Restaurant Manager must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved. This person must create an exceptional climate of professional and personable service that ensures the long-term engagement of employees, guests, and owners. The Restaurant Manager must project Hard Rock’s high standards of service and professional hospitality at all times to ensure guests are provided with an authentic experience that rocks.

WHAT YOU WILL ROCK

In this role, you will lead restaurant and banquet operations, participate in periodic department inventories, monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed. Work closely with the audio/visual team to ensure client needs and expectations are met. Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio. Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality. Resolve guest complaints and implement changes to prevent future issues. Monitor quality assurance program scores and guest feedback. Take corrective action when necessary. Maintain presence in property during peak business periods. Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.

WHAT YOU BRING, THE HARD ROCK STANDARD

• You anticipate guest needs and act with intention

• You deliver service that is both polished and personal

• You take ownership of every detail of the guest journey

• You contribute to a collaborative, energized, and high-performing culture

• You are detail-oriented, highly organized, and thrive in a fast-paced, high-expectation environment.

• You are a natural leader who communicates effectively, leads with professionalism, and inspires those around you to perform at their best.

• Your ability to anticipate needs, solve problems, and maintain high standards sets you apart.

• You have a minimum of 2 years of experience in similar roles.

COMPENSATION & BENEFITS

• This is a salary exempt role. Compensation ranges from $83,000 - $85,500.00

• We offer a competitive benefits package including medical, dental, vision, paid time off, retirement savings, and employee perks.

• Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.

• Applicants must be authorized to work in the United States.

TAKE THE STAGE

Pay Range:

$52,700 - $68,400/