Hotel Front Office Leader — Guest Experience & Growth

Residence Inn Marriott; Murray (UT); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Complimentary stays

Referral and incentive programs

Job summary

NCG Hospitality is hiring a Hotel Assistant General Manager for the Residence Inn Salt Lake City Murray to lead front office operations and deliver exceptional guest service. You will develop the team, schedule staff, and drive operational efficiency while maximizing revenue and occupancy in a fast-paced hotel environment.

Join a company recognized as a 2026 USA Today Top Workplace and contribute to a culture that values people, safety, and hospitality excellence across 35 hotels and a corporate

Qualifications

• Three years of related work experience in hotels.
• At least two years in a hospitality management position.
• Strong organizational skills and attention to detail.
• Ability to handle pressure with poise and finesse.
• Strong leadership and a professional image.
• Strong customer service skills including problem-solving and complaint resolution.
• Ability to work in a fast-paced setting.

Responsibilities

• Provide exceptional guest service while setting high service standards for the Front Desk team to follow.
• Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction.
• Supervise team, including hiring, training, scheduling, and performance management.
• Cultivate a supportive, inclusive, and engaging work environment where team members can thrive.
• Ensure the safety of guests and team members by upholding all safety procedures and standards.
• Support service quality by addressing guest concerns and initiating prompt, effective solutions.
• Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices.
• Assist with accounting functions including billing, reporting, and financial reconciliation.
• Monitor and support procedures related to inventory, key control, and monetary handling.

Skills

Leadership

Guest service

Team development

Training

Scheduling

Performance management

Customer service

Problem-solving

Job description

NCG Hospitality is hiring a Hotel Assistant General Manager for the Residence Inn Salt Lake City Murray to lead front office operations and deliver exceptional guest service. You will develop the team, schedule staff, and drive operational efficiency while maximizing revenue and occupancy in a fast-paced hotel environment.

Join a company recognized as a 2026 USA Today Top Workplace and contribute to a culture that values people, safety, and hospitality excellence across 35 hotels and a corporate