Hotel GM: Guest Experience & Profit Leader

Socket.dev; Arcadia (CA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

401k with company match

Medical, Dental, and Vision insurance

Wellness benefits

Job summary

Arbor Lodging in Arcadia, CA seeks a General Manager to lead hotel operations, supervise staff, and ensure guest satisfaction while upholding brand standards and profitability. This role requires strategic leadership, financial acumen, and a commitment to service excellence.

You will oversee front office, F&B, housekeeping, maintenance, and finance, set goals, drive revenue, and foster collaboration across departments to deliver consistent guest experiences and strong returns.

Qualifications

• 5+ years’ experience in progressive hotel roles.
• Previous AGM experience required.
• Bachelor’s degree in Hotel Management, Business Admin, or related field preferred.
• Strong management of large teams.
• Ability to sit, stand, or walk for extended periods and lift up to 40 lbs.
• Developed time management skills.

Responsibilities

• Oversees all hotel operations including front office, sales, housekeeping, human resources, food and beverage, maintenance, and accounting.
• Is the model and example for maintaining a friendly, attentive, and service-oriented demeanor in all interactions with guests and hotel staff.
• Keeps open communication between leaders within the hotel staff and work to develop a high-quality staff aligned with guest service expectations.
• Accurately manages financials, P&L, and payroll to maintain profitability.
• Ensures compliance with local and state requirements for licensing and permits.

Skills

5+ years hotel experience

AGM experience

Leadership

Time management

Team management

Physical stamina

Education

Bachelor’s degree in Hotel Management or Business Administration

Job description

Arbor Lodging in Arcadia, CA seeks a General Manager to lead hotel operations, supervise staff, and ensure guest satisfaction while upholding brand standards and profitability. This role requires strategic leadership, financial acumen, and a commitment to service excellence.

You will oversee front office, F&B, housekeeping, maintenance, and finance, set goals, drive revenue, and foster collaboration across departments to deliver consistent guest experiences and strong returns.