Hotel GM & Guest Experience Leader

Vance Airscoop; Marion (IA); On-site; USD 70,000 - 120,000; Full time

Job summary

Holiday Inn Express Coralville is seeking a General Manager to lead all hotel functions and drive profitability. You will oversee departments, manage budgets and ensure compliance with standards while guiding staff and maintaining guest satisfaction.

The role requires strong leadership, financial acumen and a focus on customer service, with accountability for overall operational performance and strategic planning.

Qualifications

• Associates or Bachelor's degree with relevant hospitality experience.
• Proven ability to manage budgets and financial performance.
• Ability to lead teams and develop staff across departments.
• Strong customer service orientation and problem solving.

Responsibilities

• Oversees and manages all hotel operations for profitability.
• Directs budgeting, payroll, purchasing and cost control.
• Ensures compliance with franchise standards and local laws.
• Leads staff recruitment, training and performance reviews.
• Maintains guest satisfaction through quality service and timely follow-up.

Skills

Leadership

Budgeting

Financial management

Staff development

Customer service focus

Education

Associates Degree (AA) and three to four years experience or Bachelor's degree (BA) from four-year college or university and two years experience; or equivalent combination of education and experience.

Job description

Holiday Inn Express Coralville is seeking a General Manager to lead all hotel functions and drive profitability. You will oversee departments, manage budgets and ensure compliance with standards while guiding staff and maintaining guest satisfaction.

The role requires strong leadership, financial acumen and a focus on customer service, with accountability for overall operational performance and strategic planning.