Hotel Ops Lead: Assistant GM for Guest Experience & Growth

Workstream; Granger (IN); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental and vision insurance

Employee discounts

Job summary

Indiana Hospitality Group in Merrillville, IN, is seeking an experienced Assistant Hotel General Manager to lead daily hotel operations at the Holiday Inn Express. This full-time, on-site role emphasizes guest satisfaction, team leadership, and smooth, profitable operations.

You will supervise Front Desk, Breakfast, and Housekeeping, plan activities, address guest concerns, and coordinate maintenance and safety checks.

Qualifications

• Previous hotel management or supervisory experience.
• Strong guest-service orientation and business mindset.
• Proven leadership and problem-solving abilities.
• Reliable, multitasker able to work under pressure.
• Must pass background screening.

Responsibilities

• Assist the General Manager in supervising Front Desk, Breakfast, and Housekeeping staff.
• Plan activities and allocate responsibilities to optimize operational efficiency.
• Welcome guests, address complaints, provide solutions.
• Support maintenance, staffing coordination, and renovations.
• Regularly inspect facilities for health and safety compliance.

Skills

Hotel leadership

Customer service

Problem solving

Multitasking

Decision making

Background check

Job description

Indiana Hospitality Group in Merrillville, IN, is seeking an experienced Assistant Hotel General Manager to lead daily hotel operations at the Holiday Inn Express. This full-time, on-site role emphasizes guest satisfaction, team leadership, and smooth, profitable operations.

You will supervise Front Desk, Breakfast, and Housekeeping, plan activities, address guest concerns, and coordinate maintenance and safety checks.