Hotel General Manager: Profit, People & Guest Experience

Dreamscape Hospitality; Springdale (AR); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Dreamscape Hospitality is seeking a General Manager in Springdale to drive hotel profitability through revenue growth, cost management, and guest satisfaction. You will lead employee development and uphold operational standards while guiding station operations and sales efforts.

The role requires extensive hotel management experience, strong leadership, and the ability to manage financials, budgets, and staff across departments.

Qualifications

• 6+ years of progressive hotel management experience or related field.
• Alternatively a 4-year degree with 4-5 years relevant experience.
• Alternatively a 2-year degree with 5-6 years related experience.
• Proficiency in Windows operating systems, company-approved spreadsheets, and word processing software.
• Valid driver’s license in the applicable state.

Responsabilités

• Interact with guests and staff in a friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Dreamscape Hospitality standards.
• Adhere to the hotel’s grooming standards and dress code, wearing a name tag as per brand guidelines.
• Ensure adherence to Dreamscape Hospitality’s operational standards to maintain safe and efficient hotel operations.
• Ensure compliance with certification requirements such as Food Handlers, Alcohol Awareness, and CPR/First Aid, as applicable to the role.
• Collaborate with the Director of Sales to discuss prospecting, sales calls, and business opportunities.
• Play an active role in hotel sales, including meeting with top clients, hosting events, and cultivating relationships with key accounts.
• Regularly tour hotel departments, making adjustments through department heads as needed.
• Conduct weekly staff meetings and training sessions, focusing on effective training techniques per Dreamscape standards.
• Meet all financial deadlines and corporate program requirements.
• Hold monthly financial reviews with department managers and supervisors.
• Ensure department heads follow budgeted productivity levels and adheres to Dreamscape’s accounting procedures.
• Provide leadership and development opportunities for managers through training and corporate-sponsored programs.
• Participate in Manager on Duty (M.O.D.) coverage as scheduled.
• Maintain direct contact with and support the development of management trainees.
• Ensure training in service standards across all departments.
• Foster a positive, guest-focused, team-oriented work environment through employee development and motivation.
• Conduct regular room inspections with the Housekeeping Manager and Property Engineer.
• Ensure daily invoice processing is completed using the A/P system.
• Oversee the accuracy and timeliness of financial reporting, ensuring compliance with the corporate calendar.
• Ensure the property is clean, well-maintained, and meets safety standards through inspections and preventive maintenance programs.
• Ensure staff interactions with guests are attentive, friendly, courteous, and efficient.
• Prepare monthly financial forecasts by estimating revenues and analyzing past data to create accurate projections.
• Conduct interviews for all management-level positions and assist in hiring decisions.
• Administer performance appraisals for department managers and ensure compliance with Dreamscape standards.
• Coach, counsel, and discipline management staff as needed, ensuring adherence to Dreamscape’s disciplinary procedures.
• Maintain open communication with managers, employees, and other departments.
• Ensure fair and equitable treatment of all employees according to company policies.

Formation

6+ years of progressive hotel management experience or related field

4-year college degree with 4-5 years of relevant experience

2-year college degree with 5-6 years of related experience

Windows OS, spreadsheets, and word processing proficiency

Valid driver’s license

Description du poste

Dreamscape Hospitality is seeking a General Manager in Springdale to drive hotel profitability through revenue growth, cost management, and guest satisfaction. You will lead employee development and uphold operational standards while guiding station operations and sales efforts.

The role requires extensive hotel management experience, strong leadership, and the ability to manage financials, budgets, and staff across departments.