Hotel General Manager - People-Centric Ops Leader

Springhill Suites by Marriott Roanoke; Roanoke (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Fun work environment

Top-notch training

Medical, Dental, Vision

Paid holidays and vacation

401k Retirement Plan

Job summary

SpringHill Suites by Marriott Roanoke is seeking a dynamic General Manager with an entrepreneurial spirit to lead our hotel teams and deliver outstanding guest experiences.

You will drive operations, engage with the local business community, build partnerships, and uphold high standards across housekeeping, front desk, food & beverage, and facilities while focusing on revenue growth and guest satisfaction.

Qualifications

• Proven experience managing select-service or full-service hotels.
• Strong leadership skills, with the ability to inspire and motivate a diverse team.
• Exceptional organizational and problem-solving abilities.
• Excellent communication and interpersonal skills.
• A passion for the hospitality industry and a commitment to delivering outstanding guest experiences.
• Knowledge of industry trends, best practices, and emerging technologies.
• Flexibility to work in a dynamic and fast-paced environment.

Responsibilities

• Oversee day-to-day hotel operations to ensure seamless guest services and efficient workflows.
• Actively engage in the local community to increase brand/product awareness via approved memberships, charitable activities, and business community/networking events.
• Foster partnerships with local businesses to enhance guest experiences and drive revenue.
• Establish and maintain high operational standards in all areas, including housekeeping, front desk, food and beverage, and facilities management.
• Implement strategies to enhance revenue generation, cost control, and operational efficiency.
• Continuously evaluate and improve operational processes to enhance guest satisfaction and profitability.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Guest experience focus

Job description

SpringHill Suites by Marriott Roanoke is seeking a dynamic General Manager with an entrepreneurial spirit to lead our hotel teams and deliver outstanding guest experiences.

You will drive operations, engage with the local business community, build partnerships, and uphold high standards across housekeeping, front desk, food & beverage, and facilities while focusing on revenue growth and guest satisfaction.