Hotel General Manager — Leadership, Growth, Housing Included

TPG Hotels and Resorts; Austin (TX); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off

Amazing hotel discounts

Employee Assistance Program

Job summary

TPG Hotels, Resorts & Marinas is seeking a General Manager for an Austin-area property. The GM will lead operations, drive guest satisfaction, manage the P&L, and ensure brand standards are met.

Ideal candidate has a proven track record in hotel management, strong leadership, budgeting, and strategic planning. This full-time role includes housing and benefits, with opportunities for growth within the national hospitality group.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Several years of experience in hotel management or related roles, with progressively increasing responsibilities.
• Verifiable history of leading a hotel to success in terms of financial performance (P&L), guest satisfaction scores, and revenue.
• Thorough understanding of budget creation and implementation.
• Professional references from within the hospitality industry.
• Organized, goal oriented, self-motivated, and energetic with a strong desire to achieve success.

Responsibilities

• Provide strong leadership to the hotel staff, fostering a positive and productive work environment.
• Recruit, train, and manage department heads and staff, setting performance expectations and conducting regular performance reviews.
• Develop and implement strategies to enhance employee engagement and promote teamwork.
• Ensure exceptional guest service by setting and maintaining high service standards throughout the hotel.
• Respond promptly and effectively to guest feedback, resolving issues and ensuring guest satisfaction.
• Monitor guest reviews and ratings, implementing improvements as needed.
• Develop and manage the hotel's annual budget, monitoring financial performance and implementing cost-saving measures.
• Maximize revenue through effective pricing strategies, sales initiatives, and upselling opportunities.
• Review P&L and other financial reports to make informed decisions and achieve profitability goals.
• Collaborate with the sales and marketing teams to develop and implement strategies to increase occupancy and revenue.
• Identify new business opportunities, partnerships, and promotional activities to attract and retain guests.
• Partner with Engineering team to maintain the physical condition of the hotel, ensuring proper upkeep and adherence to safety standards.
• Oversee maintenance, repairs, and renovations are being completed as scheduled and necessary.
• Ensure the hotel complies with all local, state, and federal regulations, including health and safety standards, as well as company and brand standards.
• Stay up-to-date with industry trends, changes in regulations, and best practices.
• Prepare regular reports for the hotel's owners or corporate management, detailing financial performance, operational updates, and strategic plans.

Skills

Leadership

Budgeting

P&L ownership

Staff development

Guest satisfaction

Strategic planning

Education

Bachelor's in Hospitality Management

Job description

TPG Hotels, Resorts & Marinas is seeking a General Manager for an Austin-area property. The GM will lead operations, drive guest satisfaction, manage the P&L, and ensure brand standards are met.

Ideal candidate has a proven track record in hotel management, strong leadership, budgeting, and strategic planning. This full-time role includes housing and benefits, with opportunities for growth within the national hospitality group.