Hotel General Manager: Lead Profit, Service & Growth

Residence Inn by Marriott; Dedham (MA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Healthcare coverage including Medical,

Dental & Vision Insurance

HSA & FSA plans

Identity Theft Protection

Commuter benefits (transit & parking)

PTO & Wellness incentives

401(k) with company match

Job summary

Island Hospitality seeks a General Manager for a Residence Inn by Marriott property in the United States. You will lead a diverse team, plan short- and long-term operations, and drive profitable performance with executive support available by corporate office.

The role involves flexible scheduling, budgeting, revenue forecasting, staff training, and ongoing performance management to exceed guest service expectations and financial targets.

Qualifications

• Knowledge of the principal competition for each market segment.
• Highly motivated team player with strong initiative and desire for achievement.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful situations.
• Readily available and approachable for all guests while providing excellent guest service.
• Valid Driver's License is required.

Responsibilities

• Plan short-term, long-term, and day-to-day operations of the hotel.
• Supervise a diverse workforce to ensure smooth and profitable running.
• Forecast revenue/costs and manage discretionary expenditures to optimize cash flow.
• Analyze financial and operational information to adjust business plans and labor needs.
• Train hotel staff in financial controls and ensure procedures are followed.
• Develop and implement marketing and sales plans to maximize REVPAR and market share.
• Oversee recruiting, onboarding, evaluations, training, and disciplinary actions.

Skills

Market knowledge

Team leadership

Problem solving

Coping under pressure

Guest service

Driver's license

Job description

Island Hospitality seeks a General Manager for a Residence Inn by Marriott property in the United States. You will lead a diverse team, plan short- and long-term operations, and drive profitable performance with executive support available by corporate office.

The role involves flexible scheduling, budgeting, revenue forecasting, staff training, and ongoing performance management to exceed guest service expectations and financial targets.