Lead Executive Housekeeper | Guest Experience Champion

ZMC Hotels; Buena Park (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Job summary

ZMC Hotels in Buena Park, CA, seeks an Executive Housekeeper to oversee the housekeeping and laundry teams, ensure guest room standards, and manage scheduling, inventory, and operations. You will lead by example, train staff, and partner with other departments to deliver a flawless guest experience.

The ideal candidate will demonstrate strong leadership, exceptional guest service, and thorough attention to detail while maintaining a positive, cooperative work environment.

Qualifications

• Must be able to stand for long periods, move constantly, and lift up to 30 pounds.
• Strong guest service skills and customer orientation.
• Excellent attention to detail and organizational abilities.
• Ability to communicate effectively with guests, management, and coworkers.
• Demonstrated leadership and team management capabilities.

Responsibilities

• Lead the housekeeping team, providing guidance and work assignments.
• Provide support and fill in when necessary.
• Hire and train new members of the team.
• Deliver items to guest rooms as needed such as towels, extra pillows, supplies, and respond to guest requests in a timely and courteous manner.
• Work in a team environment and assist and support all members of the team to ensure a great hotel stay experience for the guests.

Skills

Highly organized

Guest service skills

Attention to detail

Communication skills

Leadership

Job description

ZMC Hotels in Buena Park, CA, seeks an Executive Housekeeper to oversee the housekeeping and laundry teams, ensure guest room standards, and manage scheduling, inventory, and operations. You will lead by example, train staff, and partner with other departments to deliver a flawless guest experience.

The ideal candidate will demonstrate strong leadership, exceptional guest service, and thorough attention to detail while maintaining a positive, cooperative work environment.