General Manager

Springhill Suites Buena Park; Buena Park (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Job summary

Springhill Suites Buena Park in California is seeking a dynamic General Manager to lead our team and run an efficient, profitable hotel with a superior guest experience.

The role covers front office, housekeeping, breakfast, maintenance, night audit, sales; you will recruit, train, mentor staff, manage budgets, and deliver strong financial performance while maintaining guest satisfaction. Expect collaboration with a motivated team and a focus on excellence.

Qualifications

• Experience leading hotel operations and teams.
• Proven ability to drive guest satisfaction and profitability.
• Strong leadership and people development skills.

Responsibilities

• Oversee daily hotel operations including front office, housekeeping, breakfast, maintenance, and night audit.
• Market the hotel’s services to exceed guest expectations and drive revenue.
• Provide sales leadership and implement plans to achieve profitability goals.
• Recruit, hire, train and retain top talent to deliver a WOW guest experience.
• Mentor and motivate staff, ensuring cleanliness and safety of the hotel.
• Create and manage the annual budget and monitor performance throughout the year.
• Prepare and explain monthly financial reports and maintain strong guest relations.

Skills

Leadership

Operations management

Guest experience

Sales leadership

Recruitment & training

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts

We are looking for a dynamic General Manager to lead our dedicated team at the Grand SpringHill Suites in Buena Park, California.

General Manager

Our General Managers hold one of the most important roles at the hotel. They motivate managers. Inspire employees. Engage with guests. All while running an efficient and profitable business that delivers a superior guest experience.

This job might be for you if you:

• Can handle the daily operations and oversee all areas of the hotel including front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales.
• Are capable to successfully market the hotel's quality product and services with the goal of exceeding guests’ expectations.
• Are sharp at and will provide sales leadership and implement plans to achieve profitability goals.
• Know how to recruit, hire, train and retain top talent that will give the WOW experience to all guests.
• Have the ability to not only supervise hotel employees but mentor and motivate them as well.
• Are passionate and will help guests out as quickly and awesomely as possible.
• Know how to work with departments to achieve budgets and build strong working relationships.
• Will motivate and ensure the cleanliness and safety of the hotel.
• Are capable at creating the hotel’s annual budget and track performance throughout the year.
• Can produce and effectively explain the monthly financial reports.
• Have the ability to deliver strong financial performance while maintaining guests relations.
• Enjoy collaboration and learning with other ZMC Hotels General Managers.

Benefits:

Join us where we provide the best in services to our guests and where we support and develop our team.

This position provides:

• Monthly Bonus program.
• Health, Dental insurance and Vision Discount plans.
• Paid Time Off (PTO) after only 60 days employment.
• 401k plan to help you plan for your future.
• Discounted hotel rooms.
• A great work environment with an engaged team.