Hotel General Manager — Lead Ops, Drive Guest Experience

Residence Inn Omaha; Omaha (NE); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Quarterly bonuses

Paid time off

Vacation reimbursement for R&R

Health Insurance

401(k) + ER Match

EPA

Cell phone reimbursement

Hotel travel discounts

Paid holidays

Job summary

Residence Inn Omaha, operated by Peachtree Group, is seeking an experienced General Manager to lead all hotel operations with empathy, effective communication, and a strong financial focus. You will drive guest satisfaction, mentor a high-performing team, and ensure brand standards across departments.

The role emphasizes strategic planning, P&L oversight, revenue optimization, and active community engagement to sustain profitability and growth for the hotel and company.

Qualifications

• Current/prior hotel general manager experience and/or 3+ years hotel rooms/operations and/or sales leadership experience within major brands.
• Ability to defuse distressed associates, guests resulting in the best outcome to the situation.
• Ability to learn systems technology and display professionalism; CHA/CHRM/CHSP are a plus.

Responsibilities

• Provide leadership and strategic planning to all departments in support of our service culture to maximize operations and guest satisfaction.
• Champion brand and company reputation to exceed performance standards.
• Key contributor to financial forecasts and budgets.
• Analyze monthly P&L statements in collaboration with regional accounting and operations teams.
• Optimize revenues (room, F&B, etc.) to maximize profitability throughout the hotel.
• Establish a supportive team environment by providing training, coaching, and mentorship.
• Create an ambitious, fun, and loyal team, through effective retention techniques.
• Swiftly recruit top talent through internal and external creativity.
• Attend and contribute to weekly revenue meetings, hosted by the in-house regional revenue team.
• Responsible for reporting as required by company, brand and/or other requests.
• Be an active member within the local community, participating in external activities and events through volunteer work.
• Manage all hotel specific accounting duties including payroll adhering to timeliness and accuracy.

Skills

Leadership

Communication

Budgeting & P&L

Revenue management

Talent management

Customer service

Education

CHA

CHRM

CHSP

Tools

Profit Sword

Hotel Effectiveness

M3

Hospitality PMS

Job description

Residence Inn Omaha, operated by Peachtree Group, is seeking an experienced General Manager to lead all hotel operations with empathy, effective communication, and a strong financial focus. You will drive guest satisfaction, mentor a high-performing team, and ensure brand standards across departments.

The role emphasizes strategic planning, P&L oversight, revenue optimization, and active community engagement to sustain profitability and growth for the hotel and company.