Hotel General Manager — Lead Operations & Guest Experience

LBA Hospitality; United States; On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Quarterly bonus

Health insurance

PTO & holidays

401k with employer match

DailyPay available

Hotel discounts

Job summary

LBA Hospitality is seeking a General Manager to lead hotel operations in the United States. The role oversees Front Office, Housekeeping, Maintenance, and Food & Beverage, with a focus on delivering exceptional guest experiences and achieving financial goals.

The position requires 3+ years in hotel management with budget responsibility and leadership of 15+ associates. On-site work with some travel is expected. Compensation includes a competitive salary and benefits.

Qualifications

• 3+ years of hotel management experience with budget responsibility.

Responsibilities

• Lead day-to-day hotel operations and ensure exceptional guest service.
• Recruit, hire, train, coach, and develop hotel associates.
• Maintain appropriate staffing levels and promote a positive, accountable workplace culture.
• Develop and execute financial objectives while managing budgets, expenses, payroll, and operational controls.
• Monitor hotel performance and identify opportunities to improve revenue and profitability.
• Ensure compliance with company policies, brand standards, government regulations, and safety requirements.
• Inspect guest rooms, public areas, and hotel grounds for cleanliness, safety, and appearance.
• Ensure equipment and property maintenance issues are addressed promptly.
• Oversee scheduling, payroll, inventory, purchasing, and other administrative functions.
• Resolve escalated guest concerns professionally.
• Maintain positive community and business relationships.
• Perform other duties as assigned.

Skills

Leadership

Financial analysis

Staff development

Operations management

Budgeting

Microsoft Office

Education

Bachelor's degree preferred

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

LBA Hospitality is seeking a General Manager to lead hotel operations in the United States. The role oversees Front Office, Housekeeping, Maintenance, and Food & Beverage, with a focus on delivering exceptional guest experiences and achieving financial goals.

The position requires 3+ years in hotel management with budget responsibility and leadership of 15+ associates. On-site work with some travel is expected. Compensation includes a competitive salary and benefits.