Hotel General Manager — Lead Guest Experience & Growth

Ivy Hospitality; Columbus (OH); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health & Wellness

Financial Security & Peace of Mind

Time to Recharge

Job summary

Ivy Hospitality is seeking a Hotel General Manager for Homewood Suites Columbus Polaris. You will oversee daily operations across departments, ensure brand standards, manage budgets, and drive guest satisfaction while leading a diverse team in a dynamic, inclusive environment.

Qualified candidates will have a bachelor’s degree in a related field and at least 3 years of progressive hotel management experience with strong financial acumen.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 3 years of progressive hotel management experience, preferably within Hilton or Marriott brands.
• Proven leadership skills with the ability to inspire and motivate a diverse team.
• Strong financial acumen with budgeting, forecasting, and cost control.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with sales, revenue, and other hotel departments.
• Hands-on management style with a commitment to delivering high-quality guest experiences.

Responsibilities

• Oversee all hotel operations, including front desk, housekeeping, maintenance, and F&B (if applicable).
• Ensure compliance with brand standards and Ivy Hospitality policies.
• Monitor and manage daily financial performance, including budgeting, forecasting, and cost control.
• Lead, mentor, and develop a team including Assistant General Managers, Executive Housekeepers, Maintenance Technicians, and F&B staff.
• Foster a positive, inclusive, and collaborative work environment.
• Conduct regular performance reviews, provide coaching, and implement professional development plans.
• Ensure exceptional guest service standards are consistently met.
• Address and resolve guest complaints and issues promptly and effectively.
• Collaborate with sales and revenue leaders to maximize occupancy and revenue.
• Participate in local market sales activities and community events to promote the hotel.
• Analyze market trends and competitor performance to inform pricing and promotional strategies.

Skills

Leadership

Budgeting

Forecasting

Cost control

Communication

Team management

Interpersonal skills

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Job description

Ivy Hospitality is seeking a Hotel General Manager for Homewood Suites Columbus Polaris. You will oversee daily operations across departments, ensure brand standards, manage budgets, and drive guest satisfaction while leading a diverse team in a dynamic, inclusive environment.

Qualified candidates will have a bachelor’s degree in a related field and at least 3 years of progressive hotel management experience with strong financial acumen.