Hotel General Manager: Lead Front Desk & Guest Experience

Hampton Inn Hartsville; College Heights (SC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health Insurance(Medical, Dental and V

Enhanced PTO

Paid Training

Fantastic Company Culture

Job summary

Crown Hotel & Travel Management, LLC. is seeking a General Manager for Hartsville, SC. The role oversees front desk operations, staff performance, and guest service standards to ensure smooth hotel performance and guest satisfaction.

The position requires branded hotel experience, strong leadership, and a commitment to excellent customer service. Includes comprehensive health insurance and PTO benefits, and opportunities for professional growth.

Qualifications

• Front desk supervision and customer service experience in a hotel setting.
• Ability to read and interpret safety rules and procedures.
• Experience with computer systems and front office operations.

Responsibilities

• Hires, trains and supervises hotel team, focusing on front desk agents; conducts performance evaluations.
• Maintains hotel standards set by brand and management company.
• Operates hotel in General Manager's absence and assists with scheduling and payroll.

Skills

Front desk supervision

Customer service

Branded hotel experience

Operations knowledge

Communication skills

English proficiency

Education

High school diploma or equivalent

Tools

IHG/OPERA experience

Job description

Crown Hotel & Travel Management, LLC. is seeking a General Manager for Hartsville, SC. The role oversees front desk operations, staff performance, and guest service standards to ensure smooth hotel performance and guest satisfaction.

The position requires branded hotel experience, strong leadership, and a commitment to excellent customer service. Includes comprehensive health insurance and PTO benefits, and opportunities for professional growth.