Hotel General Manager: Guest Experience & Operations Leader

Crown Hotel & Travel Management Llc; Hartsville (SC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health Insurance(Medical, Dental and V

Enhanced PTO Plan

Paid Training

Fantastic Company Culture

Job summary

Crown Hotel & Travel Management, LLC in Hartsville, SC is seeking a General Manager to oversee daily hotel operations, lead front desk staff, ensure guest service standards, and coordinate with departments to keep service seamless.

This full-time role requires proven supervisory experience in a branded hotel, excellent communication and organizational skills, and the ability to manage schedules, payroll, and guest relations while maintaining a positive workplace culture.

Qualifications

• Front desk supervision and management experience in a hotel setting.
• Ability to read and interpret safety rules, operating and maintenance instructions.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills with guests and staff.

Responsibilities

• Hires, trains and supervises hotel team, focusing on front desk staff.
• Maintains hotel standards set forth by the brand and management company.
• Oversees scheduling, payroll and accounts receivable tasks.
• Plans daily activities and projects to meet guest service standards.
• Monitors payroll budget to align labor costs with forecasts.
• Addresses guest complaints and researches solutions.
• Communicates with other department heads to ensure smooth operation.

Skills

Front office supervision

Customer service

Communication

Organizational skills

English proficiency

Education

High school diploma or equivalent

Tools

OPERA

Microsoft Word

Excel

Job description

Crown Hotel & Travel Management, LLC in Hartsville, SC is seeking a General Manager to oversee daily hotel operations, lead front desk staff, ensure guest service standards, and coordinate with departments to keep service seamless.

This full-time role requires proven supervisory experience in a branded hotel, excellent communication and organizational skills, and the ability to manage schedules, payroll, and guest relations while maintaining a positive workplace culture.