Hotel General Manager — Guest Experience & Revenue Leader

Opal-Hotels-Group,-LLC; Blowing Rock (NC); Vor Ort; USD 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Quarterly bonus

Health insurance

401(k)

Paid time off

Life insurance

Employee hotel discounts

Career growth

Zusammenfassung

Opal Hotels Group is seeking a General Manager for the Holiday Inn Express Blowing Rock South in Blowing Rock, NC. The GM will lead a high-performing team, manage daily operations, and drive guest satisfaction while ensuring brand and safety standards are met.

The role focuses on optimizing revenue, controlling costs, and building strong relationships with guests and partners in a fast-paced hospitality environment.

Qualifikationen

• 3+ years of hotel experience with at least 2 years of hotel leadership or management experience preferred.
• Proven ability to lead hotel operations and achieve financial, guest satisfaction, and team performance goals.
• Strong financial acumen with experience managing budgets, labor, operating expenses, and hotel performance metrics.
• Understanding of hotel revenue management, sales strategy, and key metrics including occupancy, ADR, and RevPAR.
• Strong communication, coaching, problem-solving, and decision-making skills.
• A hands-on leadership style with the ability to remain visible and engaged with guests and associates.
• Ability to work a flexible schedule based on business needs, including weekends and holidays when necessary.

Aufgaben

• Lead, coach, develop, and hold accountable a high-performing hotel team
• Oversee day-to-day hotel operations while maintaining strong visibility throughout the property
• Drive guest satisfaction, service excellence, and compliance with Opal and brand standards
• Manage hotel financial performance, including budgeting, forecasting, labor, operating expenses, profitability, and cost controls
• Partner with Sales and Revenue Management to maximize occupancy, ADR, RevPAR, market share, and overall revenue performance
• Recruit, develop, engage, and retain strong hotel leaders and associates
• Monitor hotel performance, guest feedback, online reputation, and competitive market trends and implement action plans as needed
• Ensure the property maintains appropriate safety, security, licensing, life-safety, and operational standards
• Build strong relationships with guests, associates, business partners, and the local community
• Foster a positive workplace culture centered on teamwork, accountability, recognition, and continuous improvement

Kenntnisse

Operations leadership

Financial acumen

Revenue management

Communication

Coaching & development

Problem solving

Flexibility

Jobbeschreibung

Opal Hotels Group is seeking a General Manager for the Holiday Inn Express Blowing Rock South in Blowing Rock, NC. The GM will lead a high-performing team, manage daily operations, and drive guest satisfaction while ensuring brand and safety standards are met.

The role focuses on optimizing revenue, controlling costs, and building strong relationships with guests and partners in a fast-paced hospitality environment.