Hotel General Manager: Guest Experience & Profitability Leader

Arbor Lodging; Salt Lake City (UT); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Annual reviews

401k with company match

Medical/Dental/Vision insurance

Wellness benefits

Job summary

Arbor Lodging is seeking a General Manager to oversee all hotel operations in Salt Lake City, drive profitability, and lead day-to-day staff. The GM will champion guest satisfaction, mentor teams, and ensure a high standard of service in line with Arbor’s brand.

The role requires 5+ years in hotel leadership with AGM experience, plus a degree in hotel or business management. A strong focus on P&L, compliance, and staff development is essential.

Qualifications

• 5+ years of experience in progressive hotel roles.
• Previous AGM experience required.
• Bachelor’s degree from an accredited university in Hotel Management, Business Admin, or similar field is preferred.
• Strong management skills of large teams.
• Developed time management skills.
• Ability to sit, stand, or walk for extended periods of time.
• Ability to lift to 40 lbs. with or without reasonable accommodation.

Responsibilities

• Oversees all aspects of the hotel including front office, sales, housekeeping, human resources, food and beverage, maintenance, and accounting.
• Is the model and example for maintaining a friendly, attentive, and service-oriented demeanor in all interactions with guests and hotel staff.
• Keeps open communication between leaders within the hotel staff and work to develop a high-quality staff that is aligned with the high level of guest service that is expected.
• Accurately manages financials, P&L, and payroll to maintain profitability.
• Ensures compliance with local and state requirements for licensing and permits.
• Maintains security and safety systems within the property and ensures that proper inspection and maintenance is attended to.
• Drives property-wide improvements within staff training and development to ensure top quality guest services and drive consistent guest returns.
• Maintains a professional working relationship and promotes open lines of communication with managers, employees, and other departments.
• Communicates ideas, development goals, and tasks to team members effectively and maintains timely follow up to delegated tasks.
• Can keep a proactive view of issues within the property and be attentive in arriving at a solution before the disruption of the hotel functions occur
• Creates analysis assessment of data and information from multiple sources to arrive at solutions that will be beneficial to the business.
• Receives and addresses concerns and issues from hotel guests and staff in an attentive, professionally focused manner.
• Ability to effectively delegate tasks to the most qualified staff members.
• Ability to produce financial results in line with budgeted objectives.
• The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands.

Skills

AGM experience

Hotel management

Leadership

Time management

Staff development

Budgeting

Education

Bachelor’s degree in Hotel Management or related field

Job description

Arbor Lodging is seeking a General Manager to oversee all hotel operations in Salt Lake City, drive profitability, and lead day-to-day staff. The GM will champion guest satisfaction, mentor teams, and ensure a high standard of service in line with Arbor’s brand.

The role requires 5+ years in hotel leadership with AGM experience, plus a degree in hotel or business management. A strong focus on P&L, compliance, and staff development is essential.