Hotel General Manager - Guest Experience & Growth

TownePlace Suites by Marriott; Gainesville (VA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Target bonus plan

Job summary

Gainesville Hospitality is seeking a qualified General Manager for the newly built TownePlace Suites in Gainesville, VA. The General Manager will oversee hiring and training, ensure the property is Guest Ready for opening, and manage daily hotel operations to deliver outstanding guest service and financial profitability.

The General Manager will lead, direct and manage all hotel operations including forecasting, strategic planning, and service initiatives; coordinate with owners and corporate

Qualifications

• Must be responsible, reliable, ethical, employee centric, customer centric and radiate a positive and accommodating attitude while interacting with customers and employees.
• Outstanding leadership skills and a great attention to detail. Well organized and detail-oriented. Able to multitask on daily basis.
• Must be able to identify operational performance, productivity, and efficiency gaps and implement measures to correct. Demonstrable aptitude in decision-making and problem-solving.
• Must be able to effectively lead and motivate a team.

Responsibilities

• Manages all sources of revenue including the rooms, housekeeping and food & beverage. Ensures all departments are profitable and maintain strong working relationships.
• Have thorough understanding of revenue management.
• Must be highly focused on Sales at the hotel on a daily, weekly and monthly basis.
• Assist in the development and implementation of Sales and Marketing Program. Actively participates in Sales discussions, meetings, plans and Sales calls.
• Know key account executives and business base. Provide feedback and work with revenue manager.
• Ability to identify operational performance, productivity and efficiency gaps and implement measures to correct deficiencies.
• Manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings.
• Ensure outstanding guest service and the adherence to all brand standards. Inspects property daily and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
• Thoroughly understand and implement the Brand service culture. Provides a professional image at all times through appearance and dress.
• Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
• Manage hotel expenses and coordinate between accounting and vendors.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Selects, trains, and directs department managers and supervisors and other Employees as necessary keeping them well versed in all policies and procedures. Holds monthly hotel staff meetings with agenda.
• Conducts performance appraisal and personal development plans for management staff and takes action for disciplinary measures as needed; responsible for maintaining proper and confidential Human Resources files, i.e., personnel files, medical files, investigative files.

Job description

Gainesville Hospitality is seeking a qualified General Manager for the newly built TownePlace Suites in Gainesville, VA. The General Manager will oversee hiring and training, ensure the property is Guest Ready for opening, and manage daily hotel operations to deliver outstanding guest service and financial profitability.

The General Manager will lead, direct and manage all hotel operations including forecasting, strategic planning, and service initiatives; coordinate with owners and corporate