Hotel General Manager: Growth & Guest Excellence

Shaner Hotels; United States; On-site; USD 120,000 - 190,000; Full time

Job summary

Shaner Hotels is seeking a dynamic General Manager to lead all hotel operations, drive profitability, and deliver exceptional guest experiences.

This high-visibility role requires strategic leadership, strong financial oversight, and the ability to develop a high-performing team across departments. The GM will collaborate with sales, operations, and community partners to maximize occupancy and ensure compliance with brand standards.

Qualifications

• Minimum of five (5) years of progressive hospitality leadership experience in hotel operations.
• Bachelor’s degree in Hospitality Management or related field preferred.
• CHA designation preferred; bilingual English/Spanish a plus.

Responsibilities

• Provide strategic leadership for all hotel operations.
• Achieve and exceed financial goals, revenue targets, and budget expectations.
• Develop and execute short- and long-range financial and operational objectives.
• Manage payroll, purchasing, and expenses to maximize profitability.
• Ensure compliance with company policies and brand standards.
• Lead and develop department managers and associates.
• Recruit, hire, train, motivate, evaluate, and retain top talent.
• Promote exceptional guest service and operational excellence.
• Maintain visible leadership presence across the property.
• Resolve guest concerns promptly to ensure satisfaction.
• Oversee knowledge of services, room types, rates, occupancy, and daily operations.
• Lead sales and marketing efforts to maximize occupancy and revenue.
• Monitor KPIs and implement efficiency improvements.

Skills

Leadership

Financial performance

Strategic leadership

Team development

Bilingual English/Spanish

Operational excellence

Education

Bachelor's degree in Hospitality Management

Certified Hotel Administrator (CHA)

High school diploma or equivalent

Tools

PMS knowledge

Job description

Shaner Hotels is seeking a dynamic General Manager to lead all hotel operations, drive profitability, and deliver exceptional guest experiences.

This high-visibility role requires strategic leadership, strong financial oversight, and the ability to develop a high-performing team across departments. The GM will collaborate with sales, operations, and community partners to maximize occupancy and ensure compliance with brand standards.