Hotel Front Office Supervisor - Flexible Schedule

Treasure Island Resort & Casino; Welch Township (MN); On-site; USD 30,000 - 34,000; Full time

Job summary

Treasure Island Resort & Casino in Welch Township, MN, seeks a hospitality supervisor to assist management in overseeing staff and ensuring high guest service standards. You will recruit, train, and coach team members, schedule shifts, and review performance to maintain efficient operations.

Responsibilities include directing daily activities, running reports, resolving guest issues, maintaining hotel systems, and coordinating with departments to optimize occupancy and guest safety.

Qualifications

• High School Diploma or GED required; 2 years supervisory experience preferred.
• Strong leadership and communication abilities.
• Proficient with hotel management systems and MS Office.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Hire, schedule, train, coach, and evaluate staff and conduct performance reviews.
• Direct daily work activities and inspect completed work for conformance to standards.
• Run reports and credit checks, ensure accuracy and follow up.
• Communicate with hotel management and other departments to resolve guest complaints.
• Maintain and troubleshoot hotel computer systems.
• Adhere to Hotel Operations Systems & Controls.
• Complete guest reservations and registrations and block / assign arrivals for VIPs, select guests, special requests, etc.
• Monitor and maintain daily room sales.
• Work with management and other departments to optimize guest occupancy and assure guests well-being and safety.
• Answer questions and resolve guest complaints.
• Fill-in for management or frontline staff as needed.

Skills

Attention to detail

Highly organized

MS Office

Project management

Communication skills

Problem solving

Leadership

Math skills

Education

High School Diploma or GED

Tools

Hotel management systems

Windows OS

MS Office

Job description

Treasure Island Resort & Casino in Welch Township, MN, seeks a hospitality supervisor to assist management in overseeing staff and ensuring high guest service standards. You will recruit, train, and coach team members, schedule shifts, and review performance to maintain efficient operations.

Responsibilities include directing daily activities, running reports, resolving guest issues, maintaining hotel systems, and coordinating with departments to optimize occupancy and guest safety.