Hotel Front Office Supervisor

Hampton Inn Lincoln South Heritage; Lincoln (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Hampton Inn Lincoln South Heritage in Lincoln, NE is seeking a Front Office Supervisor to oversee daily front desk operations and lead the guest services team. You will train staff, ensure guest satisfaction, and coordinate with housekeeping and maintenance to uphold hotel standards.

Responsibilities include check-ins/check-outs, resolving escalated guest issues, managing cash drawers, and auditing shift reports.

Qualifications

• . High school diploma or hospitality degree preferred.
• .
• 1-3 years front desk or guest service experience with leadership or supervisory training.

Responsibilities

• Oversee daily front desk operations.
• Train and lead front desk staff.
• Greet guests, manage check-ins and check-outs, resolve escalated guest complaints.
• Coordinate with housekeeping and maintenance to uphold hotel standards.
• Reconcile cash drawers and audit shift reports.

Skills

Staff leadership

Front desk

PMS proficiency

Communication

Education

High school diploma

Hospitality management degree

Tools

PMS software

Job description

Hampton Inn Lincoln South Heritage • Lincoln, NE, US

The hotel front office supervisor oversees daily front desk operations, trains and leads staff, and ensures high guest satisfaction.

Staff Supervision:

Manage front desk team schedules, assign daily tasks, and monitor staff performance.

Guest Service & Resolution:

Greet guests, manage check-ins and check-outs, and resolve escalated guest complaints.

Operations & Training:

Train new hires, enforce hotel standards, and coordinate with housekeeping and maintenance departments.

Financial Duties:

Reconcile cash drawers, audit shift reports, and verify billing accuracy.

Education:

High school diploma or equivalent; a hospitality management degree is preferred.

Experience:

1 to 3 years of front desk or guest service experience, including prior leadership or supervisory training.

Skills:

Strong communication, problem-solving, organization, and proficiency in hotel Property Management Systems (PMS).

Availability:

Flexibility to work varied shifts, including weekends, nights, and holidays.

We're just off Highway 2, seven miles from downtown attractions including the University of Nebraska-Lincoln, and boutique businesses like Hurts Donut Co. and the Marcus Lincoln Grand Cinema in the historic Haymarket district. Get some time on the green, five minutes north at Holmes Park Golf Course.