Front Desk Supervisor: Guest Experience & Operations

Hampton Inn Lincoln South Heritage; Lincoln (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Hampton Inn Lincoln South Heritage in Lincoln, NE is seeking a Front Office Supervisor to oversee daily front desk operations and lead the guest services team. You will train staff, ensure guest satisfaction, and coordinate with housekeeping and maintenance to uphold hotel standards.

Responsibilities include check-ins/check-outs, resolving escalated guest issues, managing cash drawers, and auditing shift reports.

Qualifications

• . High school diploma or hospitality degree preferred.
• .
• 1-3 years front desk or guest service experience with leadership or supervisory training.

Responsibilities

• Oversee daily front desk operations.
• Train and lead front desk staff.
• Greet guests, manage check-ins and check-outs, resolve escalated guest complaints.
• Coordinate with housekeeping and maintenance to uphold hotel standards.
• Reconcile cash drawers and audit shift reports.

Skills

Staff leadership

Front desk

PMS proficiency

Communication

Education

High school diploma

Hospitality management degree

Tools

PMS software

Job description

Hampton Inn Lincoln South Heritage in Lincoln, NE is seeking a Front Office Supervisor to oversee daily front desk operations and lead the guest services team. You will train staff, ensure guest satisfaction, and coordinate with housekeeping and maintenance to uphold hotel standards.

Responsibilities include check-ins/check-outs, resolving escalated guest issues, managing cash drawers, and auditing shift reports.