Hotel Front Office Operations Leader

O'Reilly Hospitality Management Llc; Aurora (CO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401(k) & Roth 401(k) matching

Growth opportunities

Travel perks & discounts

Earned wage access (DailyPay)

Job summary

O’Reilly Hospitality Management, LLC is hiring a Front Office Operations Manager for the Doubletree Aurora in Aurora, CO. You will oversee the front desk and may supervise the breakfast and F&B teams to ensure exceptional guest service, financial accountability, and smooth daily operations.

The ideal candidate holds an associates or bachelor’s degree in hospitality or business, with supervisory experience, strong leadership, and proficiency in brand-specific PMS and MS Office to drive revenue,

Qualifications

• Associates or bachelor’s degree in hospitality management, management, or business.
• Two-year supervisory experience, one-year line level experience, OR an equivalent level of education and experience preferred.
• Strong leadership and guest service orientation; ability to manage multiple departments.

Responsibilities

• Supervises the front desk team, including recruiting, hiring, performance evaluations, training and development.
• Maintains OHM and brand standards of service quality, ensuring guest needs are met and world-class service.
• Achieves budgeted revenues and expenses and maximizes profitability related to guest services.
• Liaison with housekeeping, F&B, sales, and engineering.
• Contributes to the profitability and guest satisfaction of other hotel departments.
• Attends and participates in property revenue meetings ensuring revenue maximization and profit.
• Develops short-term and long-term financial and operational plans for the front desk department.
• Active participation in the hotel's sales efforts.
• Collaborates on creation, management and operation within property budget and expense plans.
• Increases guest satisfaction through staff development and quality standards.
• Manages Front Office operations to maximize RevPAR and profitability.
• Maintains cash/monies procedures and security.
• Complies with laws and OHM policies.

Skills

Leadership

Problem solving

Communication

Results-driven

Interpersonal skills

Multitasking

PMS

MS Office

Presenting

Hotel knowledge

Analytics

Customer interaction

Public-facing

Under pressure

Education

Associates or Bachelor’s degree in hospitality management, management, or business

Tools

POS systems

Job description

O’Reilly Hospitality Management, LLC is hiring a Front Office Operations Manager for the Doubletree Aurora in Aurora, CO. You will oversee the front desk and may supervise the breakfast and F&B teams to ensure exceptional guest service, financial accountability, and smooth daily operations.

The ideal candidate holds an associates or bachelor’s degree in hospitality or business, with supervisory experience, strong leadership, and proficiency in brand-specific PMS and MS Office to drive revenue,