Hotel Front Office Manager — Guest Experience & Ops

Stonebridge; Atlanta (GA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental plan

Vision plan

PTO

401(k) matching

Wellness program

Life insurance

Disability coverage

Savings accounts

Tuition aid

Travel perks

Job summary

Stonebridge is seeking a skilled Front Office Manager for JW Marriott Atlanta Downtown to oversee daily guest reception, reservations, and telephone services, driving guest satisfaction and operational efficiency. You will work closely with the General Manager to manage revenue, expenses, and quality targets, ensuring a smooth operation that meets ownership expectations.

The role requires 3+ years in hotel front office management, proven leadership, and strong PMS/financial reporting

Qualifications

• 3+ years of front office management experience in a hotel.
• Proven leadership and supervisory skills.
• Strong organizational and multitasking abilities.
• Proficiency in property management systems and financial reporting.
• Excellent communication skills, both verbal and written.
• Ability to analyze financial data, including budgets, forecasts, and revenue reports.

Responsibilities

• Greet guests, check in/out promptly and courteously.
• Oversee adherence to check-in procedures and billing accuracy.
• Address guest issues promptly to ensure satisfaction.
• Ensure front office areas and lobby are maintained to standard.
• Maximize occupancy within overbooking policy.
• Coordinate communications between reservations, front office, housekeeping.
• Ensure guest charges are posted accurately and accounts balanced daily.
• Oversee efficient check-out procedures and luggage handling.
• Provide training and development for front office staff.

Skills

Front office management

Leadership

Organizational skills

Property management systems

Financial reporting

Communication

Financial analysis

Check-in/check-out

Problem solving

Job description

Stonebridge is seeking a skilled Front Office Manager for JW Marriott Atlanta Downtown to oversee daily guest reception, reservations, and telephone services, driving guest satisfaction and operational efficiency. You will work closely with the General Manager to manage revenue, expenses, and quality targets, ensuring a smooth operation that meets ownership expectations.

The role requires 3+ years in hotel front office management, proven leadership, and strong PMS/financial reporting