Guest Experience Front Office Leader

Stonebridge Companies; United States; On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k) matching

Wellness programs

Life and disability coverage

Tuition assistance

Travel and lodging perks

Job summary

Stonebridge Companies' JW Marriott Atlanta Downtown is seeking a Front Office Manager to lead guest reception, reservations, and telephone services, ensuring high satisfaction and efficient operations.

The role collaborates with the General Manager, supervises front office staff, and drives check-in/check-out accuracy, billing integrity, and revenue-focused initiatives. A strong leader with 3+ years in hotel front office is required.

Qualifications

• 3+ years of front office management experience in a hotel.
• Proven leadership and supervisory skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Oversee guest reception, reservations, and telephone services to ensure high guest satisfaction.
• Maintain check-in/check-out procedures and accurate guest billing.
• Lead front office staff, conduct performance appraisals, and provide training.
• Collaborate with housekeeping and other departments to maximize occupancy and revenue.

Skills

Front office management

Guest service

Leadership

Communication

PMS software

Financial reporting

Check-in/check-out procedures

Billing accuracy

Tools

PMS software

Job description

Stonebridge Companies' JW Marriott Atlanta Downtown is seeking a Front Office Manager to lead guest reception, reservations, and telephone services, ensuring high satisfaction and efficient operations.

The role collaborates with the General Manager, supervises front office staff, and drives check-in/check-out accuracy, billing integrity, and revenue-focused initiatives. A strong leader with 3+ years in hotel front office is required.