Front Office Manager

Condominiums at Embassy Suites by Hilton Orlando Sunset Walk; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc service

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

Embassy Suites Orlando Sunset Walk in Kissimmee, FL, is seeking a motivated Front Office Manager to lead our front desk team and ensure a seamless guest experience. You will oversee daily operations, supervise front desk agents, and collaborate with housekeeping, food & beverage, and events to deliver outstanding service.

The role requires 2+ years in hotel front desk management, strong leadership, English fluency, and proficiency with Opera PMS/Micros and Microsoft Office.

Qualifications

• 2+ years of experience in hotel front desk management/supervisory operations or related field.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Read, write and speak English fluently.
• Proficient in hotel management software and Microsoft Office.
• Detail-oriented and able to multi-task effectively.
• Customer service oriented and committed to providing exceptional guest experiences.
• Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office.
• Prior cash handling experience necessary.
• Ability to work flexible hours, including weekends and holidays as needed.

Responsibilities

• Lead front desk operations and supervise front desk agents to ensure smooth daily performance.
• Collaborate with housekeeping, F&B, and events to deliver seamless guest experiences.
• Oversee recruitment, orientation, training, coaching, and performance reviews.
• Develop recognition programs and maintain a skilled, motivated workforce.

Skills

Leadership

Communication

English Fluency

Cash Handling

Multi-tasking

Flexibility

Tools

Opera PMS

Micros

Microsoft Office

Job description

Embassy Suites Orlando Sunset Walk, located in the vibrant city of Kissimmee, Florida, is seeking passionate individuals to join our team! As a job applicant, you'll have the opportunity to work in a modern and stylish hotel that offers exceptional service and an unforgettable guest experience. With positions available in front desk, housekeeping, food and beverage, event planning, and more, there are abundant opportunities for career growth and advancement. Our hotel features spacious suites, contemporary amenities, and a lively atmosphere, creating an exciting work environment. As a member of the Embassy Suites Orlando Sunset Walk team, you'll have the chance to provide outstanding service to our guests, work in a dynamic tourist destination, and be a part of the renowned Hilton brand. Join us in delivering memorable hospitality experiences and become a valued member of our team at Embassy Suites Orlando Sunset Walk in Kissimmee, FL!

Overview

Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!

Qualifications

• 2+ years of experience in hotel front desk management/supervisory operations or related field
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Read, write and speak English fluently
• Proficient in hotel management software and Microsoft Office
• Detail-oriented and able to multi-task effectively
• Customer service oriented and committed to providing exceptional guest experiences
• Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
• Prior cash handling experience necessary
• Ability to work flexible hours, including weekends and holidays as needed

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.