Hotel Front Office Manager

NCG Hospitality; Milwaukee (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Complimentary stays at NCG Hospitality

Referral and incentive programs

Paid Volunteer Hours

Recognition programs

Paid Time Off

Job summary

The Trade Hotel Milwaukee, part of NCG Hospitality, is seeking a Front Office Manager to lead our front desk team and elevate guest service from check-in to check-out. You will model exceptional hospitality, hire and train staff, and ensure smooth daily operations.

This role focuses on guest experience, service standards, and teamwork in a fast-paced environment. You’ll partner with departments, handle guest concerns, and contribute to a welcoming, award-winning workplace culture.

Qualifications

• Two or more years of supervisory experience.
• Two or more years of general hotel operations experience.
• Strong customer service skills including problem-solving and complaint resolution.
• Strong interpersonal, relationship building and communication skills.
• Strong attention to detail and ability to stay organized.
• Ability to work effectively and efficiently in a fast-paced setting.

Responsibilities

• Lead a front desk team to ensure courteous, attentive service from check-in to check-out.
• Hire, train, schedule, and manage performance of front desk staff.
• Investigate guest concerns, take corrective action, and conduct periodic room inspections.
• Assist with accounting functions including billing, reporting, and financial reconciliation.

Job description

Front Office Manager

Join a 2026 USA Today Top Workplace Winner!

The Front Office Manager position is more than a leadership role, it's an opportunity to make a meaningful impact on people, performance, and the guest experience. At The Trade Hotel Milwaukee, you'll have the chance to lead with purpose, inspire your team, and contribute to the success of a growing organization. We believe great leaders are developed, not just hired, which is why we invest in your growth through mentorship, professional development, and the resources needed to succeed, all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive and engaging culture we've built, which has contributed to our award-winning workplace recognition. As a member of our leadership team, you'll play a key role in fostering that culture, empowering team members, and helping everyone connect their daily contributions to the overall success of The Trade Hotel Milwaukee.

How You’ll Make An Impact

Our friendly Front Office Manager is committed to leading a front desk team to ensure that guests are met with courteous and attentive service throughout their stay.

• Guest Experience
• Provide exceptional guest service while setting high service standards for the front desk team to follow
• Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
• Operational Excellence
• Uphold service quality by investigating guest concerns, initiating corrective action, and conducting periodic room inspections
• Supervise front desk team, including hiring, training, scheduling, and performance management
• Instills strong customer service skills with front desk team by modeling and reinforcing excellent guest interactions and communication standards
• Financial & Front Office Administration
• Assist with accounting functions including billing, reporting, and financial reconciliation
• Monitor and support procedures related to inventory, key control, and monetary handling

To Be Successful In This Role, You'll Bring

• Two or more years of supervisory experience
• Two or more years of general hotel operations experience
• Strong customer service skills to include problem-solving and complaint resolution
• Strong interpersonal, relationship building and communication skills
• Strong attention to detail and organized
• Ability to work effectively and efficiently in a fast-paced setting

Why You’ll Love Working Here

Career Growth

• Personalized career development and advancement opportunities
• Leadership training, mentorship, and educational assistance
• Opportunities to grow across 35 hotels and our Corporate Office

Team Member Perks

• Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels
• Referral and incentive programs to earn additional rewards
• Paid Volunteer Hours, recognition programs, and appreciation events

Health & Wellness

• Medical, dental, and vision coverage
• Paid Time Off, Paid Sick Time, and Employee Assistance Program
• HSA/FSA options, telehealth, wellness benefits, and more

Financial Benefits

• Competitive pay with same-day pay options
• 401(k) with generous company match
• Performance bonuses for eligible positions

Ready To Grow With Us?

Take the next step in your career with NCG Hospitality! Explore our current opportunities and discover what makes our team a great place to grow.

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.