Front Office Manager

Holiday Inn Express Charleston Downtown - Medical Area; Charleston (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus Eligible

401k

Health/Dental/Vision/Life/Voluntary

Team and Travel Discounts

Career advancement opportunity

Job summary

Holiday Inn Express Charleston Downtown - Medical Area is seeking a motivated Front Office Manager to lead the guest services team and deliver exceptional guest experiences in a branded hotel setting.

You will train staff, manage reservations, front desk operations, and coordinate with departments to ensure smooth nightly operations. Strong communication and leadership are essential for success in this role.

Qualifications

• 2+ years of Front Office Manager experience in a branded hotel environment.
• College degree or hospitality coursework preferred.
• Strong knowledge of Microsoft Office and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).
• Fluency in English; additional languages beneficial.
• Excellent verbal and written communication skills.
• High energy with leadership and customer service focus.

Responsibilities

• Train, coach, and manage daily guest services operations for the hotel.
• Oversee front desk, reservations, and audit, delivering outstanding guest experiences.
• Lead by example to motivate the team and ensure timely, quality work.

Skills

Front Office management

Customer service

Leadership

Communication

Multi-tasking

Staff training

Education

Hospitality Degree or coursework

Tools

OnQ

Opera

Fosse

Lightspeed

GXP

BOB

Slack

Microsoft Office

Job description

About Us:

Our TEAM culture motivates and encourages each individual member to achieve "MORE" in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: Are you a passionate, energetic leader that impressing guests comes naturally? Are you an aspiring hospitality professional who is ambitious, eager to learn and understands the value of working in a team-based environment? If this sounds like you, consider this exciting opportunity!

As Front Office Manager, you will mentor our dynamic front office TEAM ensuring outstanding customer service and delivering positive delivering an exceptional experience to every guest at our hotel.

TEAM Benefits:

• Bonus Eligible
• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Team and Travel Discounts
• Career advancement opportunity

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts - With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities:

In this role you will be responsible for the training, coaching, and daily operations of guest services for the hotel. This includes the front desk, reservations, and audit as well as general guest services working side-by-side with the team daily. This position helps to set the tone for the guest experience and demonstrates leadership by setting the example of exceptional guest service.

As Front Office Manager, you will work effectively as a team contributor on all assignments and independently. The person in this key role is exceptional in communicating and coordinating work efforts with their team and others to achieve outstanding guest and team member satisfaction throughout the hotel. Performs quality work within deadlines with or without direct supervision.

Requirements:

• Previous 2+ years of Front Office Manager experience in a branded hotel environment
• College degree or coursework in hospitality related field preferred
• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Fluency in English: additional languages preferred. Spanish language skills are beneficial
• Excellent verbal and written communication skills
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• Strong leadership skills
• Superior interpersonal and customer service skills
• Reliable with the ability to multi-task and work under pressure
• Full availability is required, must be able to work varied hours including nights, weekends, and holidays

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire

Source: Hospitality Online