Front Office Manager - Guest Experience & Operations

TPG Hotels & Resorts; Linthicum (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Dental & Vision

Disability Insurance

Life Insurance

Flexible Spending Accounts

401(k) Retirement Plan with company匹配

Paid Time Off

Employee Assistance Program

Hotel Discounts

Job summary

TPG Hotels, Resorts & Marina is seeking a Hotel Front Office Manager to oversee all front desk and guest services operations, ensuring exceptional guest experiences. Responsibilities include managing staff, reservations, guest inquiries, and cross-department collaboration to maintain efficient hotel operations.

Ideal candidates will have a bachelor's degree in hospitality, proven front office experience, strong leadership, and proficiency with hotel management software.

Qualifications

• Bachelor's degree in hospitality management or related field.
• Proven experience in hotel front office operations or guest services.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and computer systems; PMS experience highly preferred.

Responsibilities

• Lead, train, and manage the front desk team to provide excellent customer service.
• Set performance goals for front desk staff and conduct regular performance evaluations.
• Ensure a welcoming and professional demeanor at the front desk.
• Greet guests, check-in/check-out, and assist with special requests; resolve issues promptly.
• Manage room reservations and coordinate with housekeeping to prepare rooms for arriving guests.
• Oversee the room allocation process to maximize occupancy and revenue.
• Ensure smooth check-in/check-out processes including payments and accurate guest data.
• Coordinate with housekeeping, engineering and other departments to ensure seamless operations; report to management.

Skills

Leadership

Communication

Problem solving

Hotel software

PMS experience

Education

Bachelor's degree in hospitality management or related field

Tools

Hotel management software

Job description

TPG Hotels, Resorts & Marina is seeking a Hotel Front Office Manager to oversee all front desk and guest services operations, ensuring exceptional guest experiences. Responsibilities include managing staff, reservations, guest inquiries, and cross-department collaboration to maintain efficient hotel operations.

Ideal candidates will have a bachelor's degree in hospitality, proven front office experience, strong leadership, and proficiency with hotel management software.