Hotel Front Desk Supervisor: Lead Guest Services & Training

Home2Suites/TRU Cleveland; Cape Girardeau (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Home2Suites/TRU Cleveland in Cape Girardeau, MO is seeking a Front Desk Supervisor to lead guest services and front office operations. The role focuses on training staff, maintaining service programs and ensuring guest satisfaction at every encounter.

Starting pay is $18.50 per hour. The supervisor will hire, coach and schedule staff, implement front desk policies, and drive a positive service culture across daily operations.

Qualifications

• Minimum of three years of guest service experience.
• Minimum of two years of management experience.
• Competent knowledge of all front office functions.

Responsibilities

• Ensure satisfaction of all hotel guests.
• Resolve guest complaints.
• Supervise front desk and reservations staff; interview, hire, counsel and evaluate staff.
• Train, evaluate and schedule Guest Service Representatives.
• Implement new programs and policies; maintain brand standards.
• Participate in revenue meetings; assist in budgeting and rate management.

Skills

Leadership

Customer service

Communication

Computer skills

Education

High school diploma

Job description

Home2Suites/TRU Cleveland in Cape Girardeau, MO is seeking a Front Desk Supervisor to lead guest services and front office operations. The role focuses on training staff, maintaining service programs and ensuring guest satisfaction at every encounter.

Starting pay is $18.50 per hour. The supervisor will hire, coach and schedule staff, implement front desk policies, and drive a positive service culture across daily operations.