Front Desk Manager: Lead Guest Experience & Revenue

Holiday-Inn-Express-and-Suites; Cape Girardeau (MO); On-site; USD 42,000 - 45,000; Full time

Job summary

Holiday-Inn-Express-and-Suites in Cape Girardeau, MO seeks a friendly Front Desk Manager to oversee front office operations, supervise staff, and drive guest satisfaction and revenue through effective check-in/check-out and attentive service coordination.

Responsibilities include interviewing and training staff, forecasting rooms and revenue, assisting with budgeting, VIP arrivals, up-selling, and maintaining front desk budgets while mentoring GSRs and implementing new policies.

Qualifications

• High school diploma or equivalent.
• Minimum of three years of guest service experience.
• Minimum of two years of management experience.
• Competent knowledge of all functions of the job with or without reasonable accommodations.

Responsibilities

• Interviewing, hiring, counseling and evaluation of front office staff.
• Training, evaluating and scheduling of Guest Service Representatives.
• Supervise reservations, group information and functions.
• Weekly forecasting of rooms and revenue for all hotel departments.
• Assist in budgeting and ensure compliance.

Skills

People skills

Leadership

Communication

Tech literacy

Energetic

Customer service

Education

High school diploma or equivalent

Job description

Holiday-Inn-Express-and-Suites in Cape Girardeau, MO seeks a friendly Front Desk Manager to oversee front office operations, supervise staff, and drive guest satisfaction and revenue through effective check-in/check-out and attentive service coordination.

Responsibilities include interviewing and training staff, forecasting rooms and revenue, assisting with budgeting, VIP arrivals, up-selling, and maintaining front desk budgets while mentoring GSRs and implementing new policies.