Front Desk Manager: Guest Experience & Revenue Leader

Holiday Inn Express; Cape Girardeau (MO); On-site; USD 42,000 - 45,000; Full time

Job summary

Holiday Inn Express in Cape Girardeau, MO seeks a Front Desk Manager to oversee front office operations, ensuring guest satisfaction and revenue optimization through check-in, check-out and attentive coordination of hotel services.

The role requires leadership of front office staff, experience in guest services and budgeting collaboration, with a strong emphasis on revenue strategies and team mentoring. Starting salary is competitive and based on experience.

Qualifications

• High school diploma or equivalent.
• Minimum of three years of guest service experience.
• Minimum of two years of management experience.
• Competent knowledge of all functions of the job with or without reasonable accommodations.

Responsibilities

• Interview, hire, counsel and evaluate front office and reservations staff.
• Train, evaluate and schedule Guest Service Representatives.
• Supervise reservations, group information and functions.
• Forecast weekly rooms and revenue for all hotel departments.
• Assist budgeting and ensure compliance.
• Participate in revenue meetings and provide input.
• Register guests at check-in with up-selling to maximize room rates.
• Process guest payments and resolve issues promptly.

Skills

People skills

Leadership

Communication

Tech proficiency

Energy & enthusiasm

Written communication

Education

High school diploma

Tools

Operating systems

Job description

Holiday Inn Express in Cape Girardeau, MO seeks a Front Desk Manager to oversee front office operations, ensuring guest satisfaction and revenue optimization through check-in, check-out and attentive coordination of hotel services.

The role requires leadership of front office staff, experience in guest services and budgeting collaboration, with a strong emphasis on revenue strategies and team mentoring. Starting salary is competitive and based on experience.