Front Desk Supervisor - Hilton Westshore

Hotel Yountville; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Hilton Westshore in Tampa, FL is seeking a Front Desk Supervisor to lead front desk operations and ensure guest satisfaction. The role involves staffing, training, and supervising front desk agents, with emphasis on accurate MICROS transactions and seamless communication with housekeeping and engineering.

The ideal candidate can remain calm under pressure, work flexible hours, and foster a team environment that delivers memorable guest experiences.

Qualifications

• Ability to calmly work with high demand and upset guests.
• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends and holidays.
• Enjoys working as part of a team to deliver great guest experiences.

Responsibilities

• Ensure proper staffing levels of front desk staff including interviewing, hiring, supervising, and scheduling.
• Understand Front Office roles and duties and perform duties when needed.
• Operate the MICROS system and daily transactions accurately.
• Check AM and PM discrepancy reports.
• Coordinate with Housekeeping and Engineering on guest rooms and maintenance requests.
• Greet guests and handle check-ins/outs promptly and professionally.

Skills

Calm under pressure

Self-initiative

Scheduling flexibility

Team player

Job description

Front Desk Supervisor - Hilton Westshore

#26-2357

Tampa, Florida, United States

Location Description

Whether you're traveling for business or leisure, Hilton Tampa Airport Westshore puts you right where you need to be. Our hotel is just 2 miles from Tampa International Airport, Raymond James Stadium, George M. Steinbrenner Field, and 5 miles from the Tampa Convention Center.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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